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“I've banked with First Federal for about 10 years. Always smiling faces, wheel chair accessible desk, friendly bankers, good advice on your banking needs and always fresh coffee and free pens with a stylus!”
“Having a couple businesses in Newberg we were having trouble finding a quality bank that stayed open during the plandemic. The management and coworkers welcomed us with open arms.KeyBank resolved our business banking concerns. I am glad there are still banks that care about their customers. Thanks KeyBank!”
“I find this bank to be friendly and helpful. They recognize me when I come in and I recognize them i.e. the employees tend to stay there and not 'turn over' every 6 months. And Friday is cookie day. Or at least used to be before the flu from China visited us. I've been a customer for 15 years and definitely recommend this bank .”
“Judy (branch manager) went above and beyond to help me resolve a tricky issue. Countless calls back and forth to different departments and at the end of the day she resolved it all while working around my schedule and with a smile on her face. The world needs more people like her!”
“I noticed that somebody trashed Rivermark in their feedback, leaving a 3star average on Yelp. I would like to improve that average. I have been w/River since 1984, when it was still called Safeway Portland CU. Over the years it has been nothing but great. Their interest rate on loans is WAY under regular banks, and its fee structure is as such that I haven't paid a fee to them in decades. I learned long ago to avoid loyalty to any business that takes my money. But Rivermark is worth my loyalty. They've been good to me for many years and I will undoubtedly be loyal to them until I check-out. -Von”
“I was concerned when I opened an account with such a big name bank that it wouldn't be as personal or friendly. I have never been treated better by a finacial institution. I love the staff here. It's a small town feel and everyone is always friendly even when they are super busy! I'm so glad I bank here! Thank you!”
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“Over this past weekend I had a terrible experience at my local bank (not the one I’m rating) and truly had felt I was going to close my account after the struggles I was facing. However, after submitting an email through the app, it wasn’t even an hour later when Kari Knight had given me a call. She was beyond understanding and truly made the experience better. She walked me through what I needed and was easy to understand.
She was quick and made sure to get everything done and back to me the same day, with only 30 minutes left in her shift. I’m beyond grateful for the help you gave me Kari. You were wonderful to work with and this bank is lucky to have you. Staying a member because of your amazing service.”