Victra is a Verizon Authorized Retailer located in Newberg, OR, dedicated to providing an excellent experience for its guests. The store offers a variety of wireless devices, including phones, tablets, and accessories, and aims to connect technology to life in a trustworthy and enjoyable manner. Customers frequently praise the knowledgeable and friendly staff, such as Erica, who is noted for her helpfulness and expertise. Gabe is also recognized for his patience and ability to assist multiple customers effectively, ensuring everyone feels attended to. Ryan and Cheri have been commended for their friendliness and support, with Ryan receiving specific praise for helping with technical issues. Michael, the store manager, is described as cooperative and down-to-earth, making customers feel comfortable and well-informed. While some customers have experienced confusion with new products, they still express high satisfaction with the service. Overall, Victra in Newberg is characterized by its great customer service and a commitment to helping guests navigate their technology needs.
The staff was very polite and focused on getting my phone set up quickly so I wasn't spending all day at the store. All of my questions were answered and I love my new phone! Thank you to Chris for all your help!!
April 2024
Matt was very helpful to us, setting up a new phone for my brother-in-law. Above and beyond level of service!
February 2024
Erica was the best! Of all the stores I've been this one rocked. Saved me having to trade in phone by fixing my problem. Erica is always helpful and so educated in her job.
