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“Awww, I miss this old financial center and the customers I used to serve there. I'm still working for BofA so I'm very grateful, but the people in this area were all so very kind and friendly, it just makes me miss seeing them all.”
“After being disappointed with poor customer service at another BOA office, Heather Bianconi made up for it. There were several things that needed to be accomplished during that visit. Each item was taken care of, and we did not feel rushed. Heather's friendliness and professionalism were appreciated.”
“I’ve had great experiences here with staff! Always very efficient and friendly. Highly recommend Trey G. he was very helpful with setting up a new checking account. Most of the reviews on here are outdated or stupid so hopefully this helps.”
“The absolutely best customer service ever! Far beyond what you might find at any other bank (I’ve tried many banks in 4 different states). I drive to LO from Milwaukie, happily.”
“Opened a new account, Chase was friendly, thorough, professional, very knowledgeable, and the new remodel is fantastic! US Bank is our go-to for all banking needs. Highly recommend.”
“Josie did an outstanding job assisting me and all of the matters needing attention! She is a highly skilled professional and has a thorough knowledge of all of the banking processes!”
“Everything about my experience with this branch has been exceptional, from discussing opening my checking account with Jordan B. to Laurel B.’s personal attention to this process along the way. I also appreciated the tactful management of my loan application. I highly recommend Banner bank.”
9AM - 5PM
256 A Ave, Lake Oswego
Banks
“Service went above and beyond to help me and my husband get our account up and running. I have a feeling anywhere else our situation would have been more of a hassle and I’m so happy it went so smooth. Thalia was amazing at guiding us through the process and patient with all of our questions.”
9AM - 5PM
111 S State St, Lake Oswego
Banks
“This Chase Bank is exceptional! I've been a business owner for a few years, and their banker, Tyler, made the process incredibly easy. It was a very enjoyable experience working with him. I highly recommend this branch!”
“S.W. B Lake Oswego. I was out from out of town buying a truck that was suppose to be a done deal. I needed more money, I arrived at the bank at 4:45 with no appt. I knocked on the window fully expecting to be turned away, because that's what would happen at my home branch in Roseburg. Nope the girl was super nice even though I probably looked more like a bank robber at that point. I was pleasantly pleased with their customer service , polite and friendliness that didn't feel fake....Thanks”
“I made a mistake and accepted a fraudulent check into my account. Reported it right away when I realized the mistake and called, the fraud department froze my account. But told me I could go into the branch in the meantime if i needed some cash. Went into this branch where they (after some time were able to help!)”
“I made a big mistake on my account and Patrick helped me through every step of the way. I am so grateful for his patience and dedication to supreme customer service.”
9AM - 5PM
522 A Ave, Lake Oswego
Banks
“Andrew at the drive through window has the best consistent attitude/customer service skills I have experienced at this branch. Although I cannot see through a mask (lol) I can tell there is always a smile on his face.”
9AM - 5PM
16210 Bryant Rd, Lake Oswego
Banks
“A shout out to the teller Yusuf, who by all I could perceive is the only one who actually works there. This sweet young man was put in a bit of a rock and a hard place by me I'm afraid to say. I'm the mother of a special needs child who was recently laid off at my job of 7 years, and on my way to a new job. My whole family has been sick with the stomach flu and I finally got my unemployment check. I needed to deposit it as quickly as possible on my way to work but had not anticipated so much road work. All the jostling was not helpful and being stuck in traffic made the situation a bit more dire. By the time I reached the branch I was in incredible pain and in need of a restroom quite badly. This young man followed procedure as best as I could tell, I struggled through the deposit, went ahead and signed my name in a ledger that said "Guest" and I was the second name there. So this kind of thing does happen once in a while it seems. I asked if I could use the restroom and after checking my ID, he pointed me to the restroom and gave me permission and directions. I finished up and the woman who had been sitting behind his stand who didn't bother even looking up when I came in, with no greeting and neglected to help him find the papers he was looking for to assist him, or me. This woman is now glaring at me while I'm washing my hands. Only one question. Not, "Are you okay ma'am? Is there anything you need?" No, no. She asks "YOU KNOW YOU"RE NOT SUPPOSED TO BE BACK HERE, RIGHT? DID YOU SIGN IN?" I told her , yes, I signed in, I have permission, I made a deposit. I'm a customer. She was followed up by an Asian lady who came out of no where, because she certainly wasn't in the lobby when I arrived giving me the same riot act and chasing me out of the bathroom. Yusuf was compassionate and though he probably knew he was going to get in trouble, probably even written up for letting me have the common decency of using the restroom without the need for embarrassment, the two other women certainly did not. Is this how they taught upper management Customer service? Is this really how you treat your customers? Jesus Christ. Yusuf gets a gold star for being an awesome human being. He gets these five stars, that's for him. As for me. I'll just stay on my side of the tracks where the Key Bank Tellers and Management are welcoming with smiles, offers to assist and superior customer service.”
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“Can be busy at times, but the staff makes it an awesome visit. Everyone is so quick to judge and complain about one issue, Be fair. Employees always have fantastic attitudes and treat everyone fairly. Most people post negative reviews due to their own personal issues not being immediately fixed..”