Fabletics is a business offering athletic clothing through both physical stores and an online app. The store experience is frequently described as excellent, with staff noted as helpful, friendly, knowledgeable, and super nice. Employees provide great customer service, assist with questions over the phone, and help with processes like returns and exchanges. The store itself is praised as super clean and well-organized. However, the physical location does not carry a wide selection of all items, particularly smaller or short sizes, which are primarily available online. The company operates with a membership model. Policy requires members to actively skip a monthly charge between the 1st and 5th of each month if they do not wish to be billed. While some customers find this tactic questionable, the policy is clearly stated. If a charge is missed, the money becomes store credit usable for 12 months. Customer service via chat or phone is reported to be helpful in resolving issues, often issuing refunds when contacted. The company is considered legitimate and not a scam. Product quality receives positive feedback, with clothes described as good quality, fitting for athletic use, and used daily. Overall, experiences with both the store and the online portion are good, with the company being responsive to customer feedback.
I called the Washington Square Store tonight asking about scrubs, the girl was so nice to go find what the had in my size and what color, super nice of her to do, I felt bad for bothering them on the phone , she said no problem and was super cool! See ya this weekend! Thanks again!
April 2025
Great first time experience! One of the employees Sydney was extra helpful and made the whole shopping process go smoothly.
June 2024
The manager, Michaela, was great! She helped me choose the right fit and was really friendly!
