KeyBank, a Cleveland-based financial services company, is one of the largest bank-based companies in the nation, with assets around $93.8 billion. It offers a wide range of products and services, including retail and commercial banking, investment management, consumer finance, and investment banking. These services are provided through a network of branches, over 1,200 ATMs, telephone banking centers, and an online platform and mobile app that allow customers to access their accounts and financial products 24/7. Customer experiences at this branch highlight the quality of service provided by the staff. One customer praised Mr. Chu for his quick and effective help in resolving a frustrating payment issue that could not be fixed through the web application or customer support over the phone. After spending significant time trying to resolve the problem remotely, the customer visited the branch and received prompt assistance from Mr. Chu, who understood and fixed the issue within minutes. Another customer appreciated Sonia’s assistance in clearing a red flag on their account caused by an issue at a different branch. She was described as helpful and friendly, making the overall customer service at this location highly recommended. Overall, KeyBank’s branches are known for their helpful, understanding staff who resolve issues efficiently and provide excellent customer support, making banking easier and more comfortable for their customers.
Much thanks for Sonia who stepped up for clearing my red flag on the account caused by the Beaverton branch. she helped me through this until it gets clear. She was supper helpful and nice. I wish I had opened my first account with this branch. The support and customer service are excellent. This branch is highly recommended.
November 2020
This location for keybank has litterally the nicest people! They're always so helpful and kind, I definitely make the effort to go to this location and it is well worth the trip.
November 2020
Of all the branches I visit the team here is the warmest friendliest of all.Always a great greeting and they will help you with any banking problem.
