Metro by T-Mobile offers prepaid plans and phones from brands like Apple and Samsung. Customers report that the service is good and the data plans stay the same price no matter how much is used. The staff at this location receives consistent praise for being friendly, knowledgeable, and helpful. They are described as providing great and amazing customer service, offering informative tips and advice without pushing unwanted products. Staff members are noted for patiently fixing problems, helping customers save money, and providing clear information about phone options and account changes. While some note that information via live chat can differ from in-person help, the overall experience is highly recommended. Many customers state they would definitely return to this location due to the positive and helpful service.
Had a problem with my 5G wifi router at home. Brian went out of his way to solve my problem. Very happy that I stopped by this store for help. Great experience.
June 2025
Great service at this store! New guy I’ve never seen although new went above and beyond to fix my problem. Will be coming to this store from now on
April 2025
Was super upset due to e sim card and 611 help not working lexii helped me and fixed my problem and was so helpful friendly and she deserves to be recognized for her amazing customer service
