ZARA receives mixed reviews on customer service, ranging from horrible, unprofessional, and disrespectful to helpful, attentive, and awesome, with specific staff praised for being quick and keeping a smile during difficult transactions. Shoppers love the style, great material, and professional quality of the clothes, which feel like they will last forever and have a soft touch. The store offers tons of things to choose from, with coats noted as the best value and items described as fancy and fun. However, selection can vary by location, and some find the prices ridiculous. While some customers report no problem with in-store returns, others note that shoe sizes can be limited and checkout can be difficult for the cashiers.
This girl in particular who works in customer service was extremely rude and unprofessional. She was offended because I asked to double check my sale items which I knew weren’t adding up. Simple math yall.
June 2026
Clean, quiet and inviting environment. Staff are very helpful and on site security are friendly and informative. There is also a parking garage right beside the location making it very accessible and safe to get around.
