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“Micah was a pleasure coming out to do a first time install on my home. I want to put him on full blast, he has acceptional customer service and should be noticed for it. I was very frustrated waiting on dfn to be installed, it took about 3 years waiting until the permits were approved. All while I was attending college during covid. Micah changed my perception of this company.”
“This location is wonderful! I had battery issues and had to warranty out my phone three times due to the max capacity the battery had I worked with Brocke, Cj, and Jacob in person and spoke with Ashley on the phone. Every single employee that works there is patient and understanding. Thankful to have a location where the staff are willing to help customers with kindness.”
“Had issues in getting something addressed on my iphone where self-troubleshooting wasnt working. Went into this store near 12pm on a weekday. Several people were needing help nonstop in and out of the door with 3 reps working. Austin was excellent with addressing the issue on my phone! Thanks so much Austin and the staff at this store! Everyone including my friend with me were in/out in no time! Thank you so much!?”
“I went in today ..my phone that I had from another company when I switched to UScellular finally came to an end ..the screen was toast and very difficult to read or even keep from freezing up..I took the pieces in taped together Meg spent hours finding saving and switching my info over..it was not an easy task..some apps were impossible..one app wanted to be sure it was me and asked for my great great grandfather's middle name ..b4 they transfered my info...but she got it done ..3 thumbs up”
“Employee very courteous and professional.
The computer would not allow him to accept equipment from me, so I wasted time that was unnecessary. The woman I spoke to on the phone should have told me not to go to the store.”
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“Dustin was very nice . I had to set up a new phone after my last one broke . He was very helpful and kind and the process was very smooth . Thank you Roseburg Verizon .”