706 Madrona Avenue Southeast, Salem OR 97302
“I do not have a background in attempting home projects so I was nervous about how I would be received. Because I kept finding more items I was interested in there were eventually 3 different associates who helped me with various finds. They were all pleasant, positive, and patient (I ask lots of questions). They hung in there with me and I never felt rushed making my decision. Associates in areas where I didn't need help and was just browsing were friendly and great to talk with. I truly felt that they had customers as their 1st priority and not stocking shelves, etc as more important. If you haven't shopped this location in Salem, Oregon off Commercial near Fred Meyer, you should check out the friendliness and helpfulness!”
1450 Front St NE, Salem OR 97301
“I went in clueless, looking to replace the aerator on our sink. They didn't judge my lack of knowledge, got me the part in less than a minute and had me out. Everyone there was friendly and professional. I'd definitely go back!”
820 Wallace Road Northwest, Salem OR 97304
“This is the store with the nicest, most helpful group of people you'd ever want to shop with. Every time I come here, they greet me upon entry, and stop by if I am looking puzzled to see if they can help me choose the right item for the best solution. If I don't look puzzled, they ask if I'm finding what I need. And good prices too.”
2439 McGilchrist St SE, Salem OR 97302
“I received my order in reasonably timely fashion and it was exactly as expected. The company was efficient to work with and the product was great quality. I used it yesterday and it performed very well. Thanks!”
5050 Brooklake Road Northeast, Salem OR 97305
“After searching online for flexible garden hoses unsuccessfully. After calling around and another search online showed ACE in Brooks has the hoses. I showed up, I was greeted when I walked in. Two different staff checked on me to see if they could help. There were so many odds and ends, everything I could need around the house. I could shop there every month. I bought all the hoses and sprinkler head I needed. I planned to take them out on my own but the young man at the register helped me to the car. Top service and great supplies.”
5444 Commercial Street Southeast, Salem OR 97306
“Skip on the big box store and come here. These guys actually know where stuff is and what you need. Lady at the counter is a bit awkward every time, but that's alright.”
980 Lancaster Drive Northeast, Salem OR 97301
“Super helpful whether you purchase online or on store. I missed the owners name but he was awesome enough to let me know that you actually save ~$10/gallon when going 8 rather than purchasing online. I called in about a final touch paint and he remembered who I was by the project I was working on. You don't find people who care that much anymore. I'll be returning for future paint projects”
1010 Hawthorne Avenue Southeast Suite 120, Salem OR 97301
“A great place to find the things you need (or want) at a great price. The staff went out of their way to help us find the product we were looking for. Thank you!”
1873 25th Street Southeast, Salem OR 97302
“The guys in this shop instantly tracked down a uncommon washer for me from memory and didn’t even charge me for the part. Lots of care and expertise in their field, highly recommend. They’re rockstars”
3344 Lancaster Drive Northeast, Salem OR 97305
“Andrew, who is deservedly so now just been made a manager or one of the managers, is worth going to this ACE store alone for, for all your hardware or product needs. He is very knowledgeable, patient, and works tirelessly to get your needs met or find answers to your questions! Hopefully he has some part in training other employees to know at least some basic information about all the various products! If your considering chain saw just request Andrew!”
4675 Portland Rd NE #170, Salem OR 97305
“Well, your options are quality, price, and speed of availability, and you get to pick 2. Harbor Freight consistently checks the "price" and "speed of availability" boxes, so they're a bit of an emergency standby for me, and for that they get my 5 stars.”
1995 Commercial Street Northeast, Salem OR 97301
“Top notch service. Unlike any other industrial supply store in history. Every single person there wants to help make you successful. 10/10 service. I have learned more from talking to the staff there than I've paid for in product. As a beginning welder they still treated me like a repeat customer that does 100k in business. If you run a business, this is the benchmark for service you should train your staff to.”
3269 Commercial St SE, Salem OR 97302
“Always fun looking through the store and now they are getting in so many Christmas items, great cards, etc. we came in just to purchase 20# of blk sunflower seeds for our birds; disappointed to find the same amount at Ace Hardware $2 less. ?”
2110 McGilchrist Street Southeast, Salem OR 97302
“These dudes are rockstars. They went out of their way to help me with a CO2 tank exchange, after a minor issue with a previous one. Will be back when this tank runs out (which, apparently, isn't gonna be any time soon). Highly recommend.”
5444 Commercial Street Southeast, Salem OR 97306
2425 McGilchrist Street Southeast, Salem OR 97302
“The showroom is quite good and the highlight of the show room is the beautiful sales lady. On a scale of zero to ten she deserves a twelve. Not just a pretty face, this intelligent young lady is well informed on pipe threads and other plumbing matters. Visit Ferguson plumbing supply, you will l be glad that you did.”
4050 Salem Industrial Dr NE, Salem OR 97301
“Glowing review for our kitchen design by Debra Boles. She made our dream kitchen come true! She listened to our needs, thoughtfully applied her extensive knowledge in ways we could never have thought of, and put a lot of effort into custom elements that were quite unusual and challenging. She helped us squeeze every inch of usable space out of our small kitchen, and somehow, not only is the kitchen more usable, it feels bigger. A couple inches here and there and a smooth workflow made all the difference. She truly cared about our kitchen and was invested not only in the design, but in the final outcome as well. When a few issues arose during installation, she and her excellent team members made everything right without friction. Actually, certain elements ended up looking better than we initially planned, so even issues turned out to be benefits in the end. The end result? Absolutely beautiful! It functions better in the layout, is easy to clean, and everything works smoothly. The cabinets are solidly constructed Kemper cabinets with a gorgeous finish. I would wholeheartedly recommend Debra Boles and the team at Parr Lumber to anyone. Her warmth and expertise made the upheaval of a kitchen remodel more of a pleasure than I could have ever anticipated. I won't say that living in a house without a kitchen is *fun,* but with Debra to hold our hand through it, the process was a matter of patience, not tears, and the result was well worth it! Invoice #4330025, #4330026”
3915 Fairview Industrial Drive Southeast, Salem OR 97302
“An honest establishment! My company had a return and we had returned too much (our mistake). Allen was quick on the phone to inform us and had everything prepared to be picked up upon my arrival. The team was very professional and courteous! Looking forward to working with them in future.”
3080 22nd Street Southeast, Salem OR 97302
“To those of you who are whining about Phill I have purchased from him for many years at the various wholesalers he has worked for. what you are calling rudeness and poor customer service was probably your own fault for misunderstanding his sometimes dry sense of humor or you could have just been a bit of a j**** I cant count the number of times Phill has gone to bat for me when I had a problem and the same goes for all of the counter staff. and no if you are not a licenced contractor they WILL FOLLOW company policy and not sell to you. The same goes for any other supplier in town. This protects their reputation when the average fix- it myself homeowner screws something up and burns his house down. And yes when I have a return I also have to justify it which is as it should be. In summery these are a great set of people who are respectful and honest, also if you want to buy wholesale get a licence like the rest of us had to.”
1518 McGilchrist St SE, Salem OR 97302
“I really enjoy working with these guys, they are knowledgeable and very helpful most of the time. Yard crew is always respectful and courteous. Delivery drivers are the same way. Would recommend to anyone.”
3795 Hagers Grove Road Southeast, Salem OR 97317
“Thank you so much Jonté for you help. My husband and I were lost and could not find the vaccum section in the store. Luckily, Jonté came in and saved the day. Thank you so much!”
1930 Turner Rd SE, Salem OR 97302
“Very helpful finding what I needed. Appreciated all the help in answering questions I may have. With the purchase of a full unit of OSB, they loaded my trailer carefully, centering the load. Grateful for the extra care taken. A good selection of bulk chain and cable. Cut to length or sold by the roll. Cabinets done right. I am so appreciative of Fred and Amber drawing up the kitchens, bathrooms, and laundry rooms for our personal and construction needs. Appreciate the contractors desk and everyone the works there. Extremely helpful for any project you may have.”
3795 Hagers Grove Rd SE, Salem OR 97317
“Great place for equipment rentals, construction supplies or just what you need to get that weekend job completed. Lots of parking and customer service is pretty good as well”
3021 Cherry Ave NE, Salem OR 97301
“Came to HD today to return and pick up a large order of cabinets. Emily (in consumer service ) had such a great attitude. I always feel a bit guilty returning a large quantity of items, especially when they're heavy and cumbersome. Emily remained positive the entire time. She went as far as bringing a portion of the items from the back warehouse because only part of the order had been brought to the front. People like this should be recognized for their great customer service.”
3795 Hagers Grove Road Southeast, Salem OR 97317
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3021 Cherry Avenue Northeast, Salem OR 97301
“I was in Salem Oregon in June and had the pleasure of going into your store and receiving excellent customer service. Kenny Powell assisted us with a bathroom countertop when it was missing parts, he went beyond my expectations to solve the problem. The paint staff, and check out folks were very friendly and helpful. Since we were out of town and working on a house to rent, we really appreciated the help it was very stressful. Please share this with your employees they deserve a pat on the back. Good to see some good customer service in these times.”
1930 Turner Rd SE, Salem OR 97302
“This has become my most loved physical store now that I have a house. It's got everything a homeowner needs and then some.. its got great quality tools and materials for any type of job out there, not to mention gardening..”
3021 Cherry Ave NE, Salem OR 97301
“I've been here multiple times and the customer service is excellent. Friendly & knowledgeable employees. They are pros at what they do I'd highly recommend this place.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Read the postAce Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Read the postAce Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
Read the postIn the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%. The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.
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