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“Luis has been an angel with helping us with setting up passwords and helping us purchase other not needed but wanted items and then set them all up for us. Luis’s expertise was quite helpful.”
“Josue was really knowledgeable while still being friendly and easy going. It definitely made the process feel simple, smooth, and seamless. He explained everything about the new phone, the ordering and shipping process, and how the trade in works. I didn't feel any pressure to purchase anything extra, but he still made me aware of sales and deals going on. Honestly, a 10/10 experience the entire way through! The other worker, she was also an absolute sweetheart, warm and conversational. I feel terrible I can't recall her name, I believe it began with a 'K'. Knowing each time I go in, I will see the same people is reassuring also. :)”
“Alex was awesome! He was very knowledgeable, friendly and helpful. He answered all questions we had with ease and confidence, and he was easy going and funny the whole time. He got us the best deal possible and we are extremely happy with switching to AT&T. I would highly recommend him to all my friends and family!”
“Always great. Sales of the phone last year. Great. Was hoping to keep phone on for another week but I don't think it's going to happen. For good reasons. Again I hope to keep on”
“I had a great experience at Cricket thanks to Juan! He was professional, knowledgeable, and incredibly helpful throughout the entire process. He took the time to answer all my questions, explained everything clearly, and made sure I walked away with exactly what I needed. It’s not often you come across someone who genuinely cares about customer service the way Juan does. Highly recommend visiting this location and asking for Juan if you want excellent service!”
“Very very helpful staff. Yesenia answered all my questions and helped me understand everything and was very patient and kind. Definitely staying with cricket for awhile.”
“Ana was absolutely wonderful. We switched 2 lines to Verizon, she helped us every step of the way. So patient, kind and amazing. She made sure we left knowing everything we needed to know and had us set up for everything, good to go. 2 days later we received a text of an upcoming amount due that was outrageously high and nothing we expected. Went to the store to discuss, without hesitation Ana jumped right out of her chair while helping others to make sure we were taken care of. She spent a lot of time with Customer service to resolve the issues and made sure we walked out the door, once again, satisfied. She stayed past her time scheduled to make sure her customers are taken care of. She is a blessing to the customer service world as she sincerely cares for her people. She is great at what she does. Verizon is very lucky to have her as an employee and we were truly blessed to share this experience with her. Customer service would be much better if we can clone Ana. She’s amazing. I highly recommend her. If you go to Verizon on Market St, ask for Ana.”
“Dillon. Was amazing!! I meant to choose #5 above on question one. He was knowledgeable, kind, engaged with us personally and professionally. We have had a couple of negative experiences the past two visits to other locations and were extremely happy to that we had the pleasure of Dillions expertise and help. He recommended new programs, accessories and helped us set everything up prior to leaving. We are so happy and feel confident if we have questions in the future that Dillion will be happy and available to help us. Thank you so much Dillion for making our day great:)”
“Very helpful and well trained staff. Needed a new phone they walked us through the different options and got a phone that fit our needs as well as our budget. They quickly got our new phone set up and got us ready to use it quickly. Staff was also friendly.”
“Aaron at the West Salem store was great to work with. He helped me overcome my distaste for Samsung phones, and was very patient during the data porting part of the transaction. I had been dreading that part, because I had an 8-year-old LG phone that I loved, but whose time had sadly come to an end. Aaron was patient and knowledgeable through it all. Over the years, I have had experiences at Verizon stores that ran the gamut from mildly disappointing to truly awful. The West Salem store was a very pleasant surprise. Thank you, Aaron!”
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“Honestly the best experience walking in, Harley was so so helpful with figuring out our issues with our account and helping us upgrade a phone, best service, appreciate it!”