Mobile Phone Accessories in Salem, OR

“Josue was really knowledgeable while still being friendly and easy going. It definitely made the process feel simple, smooth, and seamless. He explained everything about the new phone, the ordering and shipping process, and how the trade in works. I didn't feel any pressure to purchase anything extra, but he still made me aware of sales and deals going on. Honestly, a 10/10 experience the entire way through! The other worker, she was also an absolute sweetheart, warm and conversational. I feel terrible I can't recall her name, I believe it began with a 'K'. Knowing each time I go in, I will see the same people is reassuring also. :)”

“Luis has been an angel with helping us with setting up passwords and helping us purchase other not needed but wanted items and then set them all up for us. Luis’s expertise was quite helpful.”

“Alex was awesome! He was very knowledgeable, friendly and helpful. He answered all questions we had with ease and confidence, and he was easy going and funny the whole time. He got us the best deal possible and we are extremely happy with switching to AT&T. I would highly recommend him to all my friends and family!”

“I had such a good experience with Isaias at Verizon and felt like I needed to leave a review.

I’m an Apple user, but my dad had an Android. His phone ended up getting a virus, and Isaias was so kind the first time I came in trying to help me fix it. He explained everything clearly and never made me feel dumb or rushed. At the time, I already had a feeling that phone wasn’t really safe for my dad anymore.

Not long after that, my dad had a stroke. Thankfully he had his phone with him, but because of the virus, it couldn’t even call out. That moment really hit me — I knew I needed to simplify things and make sure his phone would actually work when it mattered.

When I came back in, Isaias walked me through a really smart solution. He suggested I upgrade my own iPhone, add another line to my plan, and move my dad onto an iPhone too. It made everything easier — one plan, simple devices, less stress. He also helped me get an amazing deal, and I found out I could monitor fall risks and even get an Apple Watch through a promotion, which gave me so much peace of mind.

My phone update took forever (like… forever), and Isaias was incredibly patient the whole time. He’s one of those people who actually knows everything — Apple, Android, plans, promos — and explains it like a real human, not a salesperson.

I’ve already sent a friend to him for an upgrade, and she had a great experience too. Truly, if you go to Verizon, ask for Isaias. You’ll be taken care of.”

“I had a great experience at Cricket thanks to Juan! He was professional, knowledgeable, and incredibly helpful throughout the entire process. He took the time to answer all my questions, explained everything clearly, and made sure I walked away with exactly what I needed. It’s not often you come across someone who genuinely cares about customer service the way Juan does. Highly recommend visiting this location and asking for Juan if you want excellent service!”

“Always great. Sales of the phone last year. Great. Was hoping to keep phone on for another week but I don't think it's going to happen. For good reasons. Again I hope to keep on”

“Very very helpful staff. Yesenia answered all my questions and helped me understand everything and was very patient and kind. Definitely staying with cricket for awhile.”

“Dillon. Was amazing!! I meant to choose #5 above on question one. He was knowledgeable, kind, engaged with us personally and professionally. We have had a couple of negative experiences the past two visits to other locations and were extremely happy to that we had the pleasure of Dillions expertise and help. He recommended new programs, accessories and helped us set everything up prior to leaving. We are so happy and feel confident if we have questions in the future that Dillion will be happy and available to help us. Thank you so much Dillion for making our day great:)”

“I just saw Adrian at this store after getting flawed assistance at the South Salem location. He was able to fix the problem with expertise and alacrity. He was friendly and helpful and I recommend this store over the S. Salem location by far!”

“Ana was absolutely wonderful. We switched 2 lines to Verizon, she helped us every step of the way. So patient, kind and amazing. She made sure we left knowing everything we needed to know and had us set up for everything, good to go. 2 days later we received a text of an upcoming amount due that was outrageously high and nothing we expected. Went to the store to discuss, without hesitation Ana jumped right out of her chair while helping others to make sure we were taken care of. She spent a lot of time with Customer service to resolve the issues and made sure we walked out the door, once again, satisfied. She stayed past her time scheduled to make sure her customers are taken care of. She is a blessing to the customer service world as she sincerely cares for her people. She is great at what she does. Verizon is very lucky to have her as an employee and we were truly blessed to share this experience with her. Customer service would be much better if we can clone Ana. She’s amazing. I highly recommend her. If you go to Verizon on Market St, ask for Ana.”

“Very helpful and well trained staff. Needed a new phone they walked us through the different options and got a phone that fit our needs as well as our budget. They quickly got our new phone set up and got us ready to use it quickly. Staff was also friendly.”