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“I have no idea why people are being so mean in the reviews here, it’s a small bank branch. Some waiting is to be expected. I had an absolutely wonderful experience when I went in today; the staff was incredibly friendly and helpful and thorough with my request, and I will be happy to go back!! Honestly, I felt the staff truly went above and beyond for me, and I am genuinely grateful for their service.”
“Wanted to give Eric/Erich a shout out for his friendliness and willingness to help me notarize something. Despite being in the middle of something he dropped what he was doing, went to his car to grab the notary book, and took time to help me out with what I needed. And he did it all with patience and a smile. That's customer service! Thanks for your help Eric!”
“They made our lives incredibly easy after my father-in-law passed away. They were friendly and made themselves available to the best of their ability to help us out during a difficult time. The customer service was exceptional. Even when we closed out all accounts with them, they showed that same friendly and professional demeanor. Our choice to go elsewhere was simply a numbers game for better rates. If we ever saw a more competitive offer on rates with BoA, we would 100% reconsider going back to this branch.”
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“Our family has been banking with Onpoint for over 10 years.
The customer service is top notch. A big shout out to Scout! He recently helped my mom and I with her account. Thank you for taking the time and getting everything straightened out.”