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“One of the smoothest loans I’ve ever been apart of… Jennifer was nothing but the best and respectful, and she really does have your best interest at heart.”
“There are other places that pay more interest however, there are NO other places that strive to serve you with issues, ideas, concerns or options. The employees are awesome. I mainly use the SE 192nd and Columbia way branches.”
“I was having an issue and needed to talk with a representative so the teller who helps me all the time took me over to Amir to get my issue resolved. Amir asked what he could do to help us, we told him the issue and gave him some identification and he proceeded to resolve the problem in just a few moments. Amir has always been professional, helpful and courteous we appreciate his service very much! I must say all your tellers have been very professional courteous and helpful as well! Please acknowledge your wonderful employees! Thank you”
“Top Tier Professional Customer Service. Amanda is a top level manager who has brought on a great member team at IQ. The staff is prompt, professional and will always help you with your banking needs. I highly recommend IQ Credit Union to the local residents in Washougal and Camas, WA.”
“I was assisted by Holly Savage. She helped me with my auto loan and did everything in her power to help me during the process to getting my dream car! Holly was very pleasant to work with and helped me with any questions I had. Very knowledgeable and was a joy to work with. She even mailed me a personalized card. Customer Sevice at its finest! Thank you for everything Holly!!”
“great staff that needs their boss to better support them to offer 4% without $2,500cap plus some free check(s) option, 1 sheet or cashier's per month that I can get elsewhere :/”
“I have had nothing but amazing service from this team and just recently was approved to have my high interest loan transfer over to a 1.99% balance transfer which will alleviate so much monthly.
Kudos to Megan Bentley for this amazing service and help on the process.”
“I called in for some help with my auto loan this evening and got connected with Amanda! My experience with her help was hands down the best customer service experience I have ever had in my life. I have worked in big cities along the west coast, corporate sales, customer facing and guest experience focused and know good customer service when I see it and I always try to appreciate it when I do. No one beats out the call I had with Amanda tonight! She was warm, friendly, beyond helpful, very efficient, very reassuring, very easy to understand, very relatable, and by the end of the call she’s got me wanting to switch all my banking over to Unitus. I cannot say enough good things about Amanda, I’ll remember her help for a very very long time.”
“I come to this bank at least twice a month and I always have a wonderful experience through the drive-thru they are quick and always smiling and they remember who I am which is a plus plus in my book”
“I have been trying to transfer a balance to them for a while and haven’t been able to find a time to fill out an application. I called and they transferred me to Megs, she was extremely helpful even though I took up almost 30 minutes of her time.”
“IQ is a huge supporter of Heritage High School, over the past couple of years they have donated goods and financial literacy items to our school. Vishal is one of the kindest and most helpful people at IQ. The students really appreciate the community support. Local businesses supporting local schools is AWESOME!!!!”
“Applied on their website for an auto loan, which was simple to do. FCCU was able to offer me a better rate than the dealership. I worked with Angela for all the paperwork and what not, and she made things easy and was very responsive and great to work with. Would highly recommend checking this place out!”
“LeAnn B. was amazing! She is the branch manager at this location and she is the perfect person to be leading by example. Her customer service skills are exemplary, and she is efficient when it comes to problem solving. I highly recommend this branch; everyone here is friendly and eager to help.”
“This place is great and the people are super helpful. They'll sell you on their products, not because they're trying to ramp up prices, but because they're good products.
I just secured my first auto loan and despite some bumpiness, it was a relatively smooth process because Kylie was there every step of the way to help out and listen to our needs and questions.”
“Highly recommend, after being a member of IQ for 16 years, getting the run around, multiple people, I was recommended to Callie and Forrit.They helped me with what I needed right away, the same person handled my membership, account, loan, it all.Very grateful to be a part of this Credit Union and looking forward to working with Callie for anything I may need in the future. Thank you!”
“I had the unfortunate coincidence of an online hacking and theft- on Labor Day! While I was at work!!! Having immediately called Member Services to cancel my compromised debit card, I was issued another overdraft fee in the meantime while the branches were closed.I walked into the credit union with a sense of loss and shame for something that I understood wasn't my fault, in spite of how it could appear objectively. I was able to walk out with true peace of mind- while even having recovered some of those lost finances! I was educated on how my position plays out in this matter and how I was protected by the institution.I would like to recognize Annie at this branch for her outstanding customer service and quality assurance. I make it a point to visit this branch when I have needs that can't be solved online or over the phone, always pleased by their efficiency and professionalism.”
“Thank you Holly for making the loan application process fast and easy! Service like this is why I recommend Rivermark. In the 10+ years I’ve banked with Rivermark I have never had a negative thing to say. I do not make comments like this lightly after working in banking.”
“Had a really great first experience with Sok at this location. Extremely efficient and was able to complete several tasks I brought in very concisely. OnPoint is very clear about their fee schedules and seem to be really customer focused. I can see why they are so recommended.”
“I’ve been with TwinStar for 8 almost 9 years now & have no plans on switching to another bank I absolutely love the service I get when I’m inside or in the drive through. Never had any issues when talking to account Solutions or anyone at this company. Thank you all for the great service”
“The Fred Meyer's location is small, but they make it work. I started at the Mall 205 location, which is huge, as well as the Civic drive and downtown locations.
So far OnPoint has been able to help me with everything I've needed, and hasn't burnt me with any kind of fee or shady outcome from any issue I've had during the entire 3 years I've been with them.
My PayPal and other online accounts have merged without issue to my OnPoint account. And every teller has been pleasant with me, as I am probably annoying with my multiple requests for hunting silver and other coins of value.”
“I am very impressed with this Community Credit Union. They are fully staffed and their employees have always made me feel welcomed. I have been a member for two years now. During my time with them, they have always provided great member service even during high traffic hours. I recently went to them looking for a personal loan. Just 24 hrs from the moment of filling out my application, my loan was processed and funded much to my amazement. They have definitely earned my business and if you haven't yet made the switch to a Credit Union vs a traditional bank, I urge you to at the very least look into, as I believe wholeheartedly that you will not be disappointed on all levels.”
“Came into Rivermark for my auto loan I met with Jonathan Swift and I have to say for the first time I felt like I wasn’t being totally ripped off. John was very knowledgeable about the entire process and put everything at ease with simplicity yet options to best suit me. Everything was effiecint and timely Banks could learn a lot from this one, John answered all questions and was quick to get back to me when I reached out. I’ve been banking with OnPoint 11 years and honestly because of my experience with John and the branch at happy valley. I will be switching my direct deposit here soon and leaving OnPoint entirely this is where you wanna bank period. Good work John and Team”
“Sonia and her trainee sorry forgot her name (long brown hair) - amazing. You can tell Sonia is really good at her job. She was insanely patient and genuinely kind with her trainee and with me.”
“Not a member, but I did a transaction that required me to walk in here on a Saturday morning. Two tellers working, Simi long line, they still delivered great customer service, wore a smile and did a great job assisting me.It looked like they offered a lot of benefits for members, great interest rates, coin counter machine, flexible accounts.Nice waiting area. ATM option.”
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“We had an excellent experience at this onpoint branch. Barry, the branch manager was super helpful guiding us in the right direction with friendly staff. Our agent Jessica has done an outstanding job. She took the time to answer all of our questions and made sure we felt taken care of throughout the entire process. It is rare to find such a great customer service these days and we truly appreciate the effort. Thank you! again, Jessica. It was refreshing to work, someone like you who not only knows what they are doing but brings such a contagious, positive energy to their work.”