The New Balance Factory Store in Woodburn receives mixed feedback regarding its staff and operations. Several reviews highlight stellar, amazing, and friendly service from employees who are patient, kind, and incredibly knowledgeable. These staff members are noted for going above and beyond, helping customers find items and even ordering out-of-stock products, which made trips worthwhile. However, other reviews consistently criticize the store, stating employees don't know the product. A specific operational complaint mentions that the registers were closed 20 minutes before closing time, requiring a transaction to be processed in the back. Inventory can also be an issue, with some desired items not in stock.
