Verizon offers a range of mobile and internet services, with locations like the store on Airport Road in Arden, North Carolina, receiving mixed reviews. Many customers appreciate the helpful and professional staff, highlighting individuals like Kendrick and Paige, who provide excellent service and support. Customers have reported positive experiences when seeking assistance with devices, such as the iPhone 14, and resolving issues with home internet connections. However, some reviews note inconsistencies in customer service, with certain staff members appearing less motivated or knowledgeable than others. While the store is undergoing construction, it remains functional, and many employees have gone above and beyond to resolve technical problems and assist customers. Despite some frustrations regarding service fees for device setups and longer contract terms, the overall sentiment leans towards a positive shopping experience, especially when interacting with dedicated staff members. Customers are encouraged to visit the store for their mobile and internet needs, with options for online orders and in-store pickup adding to convenience.
This store rocks!!! So professional!! And helped me when noone else could!!! Great job guys!!!!
November 2025
Sales team with amazing. Polite, they took their time and thoroughly explained everything.
November 2025
Chris is an associate at the Verizon store on Airport Rd, that is amazing! We had a problem switching my information to the new phone. 2 days and everyone else unable to find the problem, he did! He never gave up. He is the reason I'm sticking with Verizon.
