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“Jocelyn was very helpful and professional as well as polite. She took her time explained everything that I needed to know about everything I purchased today. I didn't feel pressured or anxious, just a relaxed atmosphere.
Thank you Jocelyn.”
“Will from Verizon is the goat. Super cool guy that discovered the problems I had and found all the solutions. Makes the process super clear for whatever you are there for and is very nice and helpful throughout. Definitely recommend seeing him!”
“I worked with Jarrad Sterling Constantino today and he was absolutely amazing! Jarrad was extremely helpful with upgrading my phone and getting me signed up for Fios for my new internet provider. Jarrad explained everything carefully, found me so many deals and ways to save on everything. He was very knowledgeable about the products and how easy it was to switch to my new setup. Jarrad is a really great guy and made sure transferring everything correctly was done before I was ready to leave. Give Jarrad a raise!!”
“Will from Verizon is the goat. Super cool guy that discovered the problems I had and found all the solutions. Makes the process super clear for whatever you are there for and is very nice and helpful throughout. Definitely recommend seeing him!”
“I've been
to this business twice on very short notice for issues I've had with my phone and each time he was able to repair my phone same day. Professional, kind and efficient. Definitely recommend!”
“Excellent, professional service. Josh was extraordinary helpful and technically very proficient. He went above and beyond my expectations. Also, he is a very nice, patient and friendly.
I will refer any of my friends to see Josh. T-Mobile has been my carrier for several years, I have always received Excellent”
“I luv this place. Their always so helpful and their never too busy to show me things I don't know or am unaware of. I'm no techie, but their patient. Thanks guys”
“I had a great experience with Darling at AT&T. After losing my phone, I was stressed but Darling was incredibly helpful, patient, and professional. They helped me get everything set up on my new phone and made the whole process so much easier. I really appreciate the excellent customer service!”
10AM - 7PM
443 N 7th St, Allentown
Mobile Phones
“Experience Saturday was awesome. I really was misdirected. I was uninformed by someone from the 12th &Hamilton Street store. Which caused issues, and I went to try to get assistance . So I went to the store on 7th street. And I left more satisfied 😌”
“Amy Cabrera sold me my phone. I have never had someone so nice and helpful. She really took her time and answered my question, as well has showed me how to use a iPhone ❤”
“After a frustrating experience at the Stefko location in Bethlehem, I went to the Hamilton St store where Marilyn went above and beyond to make sure I had what I needed and my questions were answered. As a customer of Boost Mobile for over ten years I appreciated her prompt and informed service and will be returning to this location from now on”
“ABSOLUTE 5 STARS for Rocky at the AT&T store on Lehigh Street at South Mall, who saved the day for us after meeting with very unhelpful staff at another location in another county of PA. Rocky spent a very generous amount of time actually HELPING us sort out a very challenging issue trying to port my seriously ill, elderly mother's number over to a competing carrier with whom I have maintained a very long-time account. Just trying to make her life and my life as easy to maintain as possible during these difficult times. Well...without the help of Rocky, this would not have been possible. Mother had a simple pre-paid account that AT&T corporate could care less about, and trying to port that number was a painful task. Of course, the first retail location was only interested in selling, NOT helping - and they actually told us that point-blank. Thanx to Rocky, I was able to get the number transferred to my carrier account that same day. Cannot thank you enough, Rocky. GREAT experience. As far as AT&T goes, however, unfortunately, that corporate pig gets zero stars. Tried countless times over three days to reach a human at customer support, to absolutely no avail. Terrible support at best, without visiting a retail location, and then you have to be lucky enough to find the right place for actual help. If you're an AT&T customer, need help, and are relatively close to this store, I highly recommend visiting. You MAY need to be patient depending on whether or how many customers are ahead of you, but there's plenty of seating to relax and wait. No reason to get agitated about the wait - which only demonstrates that the staff HERE spend as much time with a customer as needed, without the customer feeling they were rushed out the door prematurely. Waiting is a GOOD sign, NOT something to moan about. Remember – you’re one of those customers too.”
“I had an excellent experience at Metro thanks to Jeremiah. He was knowledgeable, patient, and took the time to explain everything clearly. His outstanding customer service and positive attitude made the entire process smooth and enjoyable!”
“I forgot her name but her glasses were dark and short sat near the back. I exchanged my s24 for an apple. Very knowledgeable and knew what she was doing. Very helpful. I would have her help me again.”
“This Cricket location is by far the best in the business. I have dealt with other service providers like Verizon, however the service Cricket provides is exceptional. The prices are reasonable & the customer service I receive ALWAYS exceeds my expectations. This location on W Allen St though will always be my go to for in person customer service. The ladies there are very kind, nice, & informative. I have never had a bad experience at this location & I always leave feeling that they went above & beyond my expectations. I would personally like to give recognition to Jessica, who is always the one who has helped me. Also Tee & Holly, who has also been there to welcome me & make me feel like a part of the Cricket Family. Last but not least, Gary the GM was there during 1 of my visits & even he stepped in to go above & beyond to help me out because my son had broken his phone & he could see the importance that was needed in replacing his phone. They helped my son get a new phone & also stay within my budget to do so. I am forever grateful for the outstanding customer service that this particular location always provides every time I walk in the door. Thank you again Jessica, Tee, & Holly for all that you do......”
10AM - 6PM
5 American Pkwy #3, Allentown
Mobile Phones
“I want to thank Nate at the American plaza location I've been having an issue trying to solve for months and no one was able to call me on specific list but I came into American plaza and he was able to help me to fix my issue and it was very kind and pleasant I would recommend anyone to come to American plaza and speak with me he gives excellent customer service and he is a great employee to have and I keep coming back for him cuz he's always has great customer service.”
“Basit was incredibly helpful and very knowledgeable about everything I had questions about. It was a wonderful experience and I highly recommend Basit!! Thank you!!!”
9AM - 8:30PM
448 N 2nd St, Allentown
Mobile Phones
“Great clean place and the staff’s are friendly and welcoming. I shop and get sandwiches cold or hot and they have good prices. You can call and order your sandwiches and it’ll be ready when you get there.”
“3.9 is definitely not appropriate. 5 stars all the way. The team they have goes above and beyond, they are not pushy about anything — they let the product and service sell annd speak for itself. Happy to be able to save almost $900 a year from Verizon. Jhevaughn was incredibly patient as was Kalfani. Great personalities and meant to be customer facing individuals. Hire more people like these two. Don’t let the low star deter you, they know what they are doing!”
7AM - 11:30PM
701 N 7th St, Allentown
Mobile Phones
“Yadira was a blessing. She turned my day around, and made sure to meet the time of completion so I could be out in time to get my kids . She is exactly where she is supposed to be. She made me laugh. She kept my stress levels down. We shared lived experiences and again she was a blessing to my life yesterday. I owe her for sure! Now that's what you call customer service!”
“Great experience when transferring from Verizon to TMobile! Store Manager Sah was training an associate as well as helping several customers at the same time as well as answering all of my questions before I decided to make the switch. Sah was transparent with me from the beginning and answered all my questions about switching over and any promotions/rebates I'd qualify for. I really appreciated the upfront transparency with what my new bill would be, and the fact she explained how all the credits work. We were unable to port my phones over due to Verizon closing, however; came back the next day and had the pleasure of having Carlos assist me whom was just as helpful! Answered any new questions I had, helped me port my phones over, and sign up for all the Tmobile benefits. Thanks again! Definitely happy with my new service so far compared to being a Verizon customer for 5 years, this is lightyears ahead for customer service & service so far!”
“This business has all in one .. you can get your phone repaired her as well as do Money transaction to anywhere in the world , pay phone bill, utility bills ,phone activations and much more... Great staff ?”
“I never have a problem at the 7th street store. The employees are always friendly and helpful and more often than not they're hilarious. They help up to the point that it's out of their hands. I always go to that store”
“First, I do not understand how there can be ANY ratings less than 5 Stars for this T-Mobile store. Some people can NEVER be satisfied...sort of like my mother. You could give her a million friggin' dollars, and she'd find something to complain about. Anyway...if you're a T-Mobile customer - or thinking of becoming a T-Mobile customer (which I HIGHLY recommend) - THIS is the store to visit - South Mall, Lehigh St, Allentown, PA. If you're within 500 miles of this location, it would be well worth the trip to drive to Allentown. Frances R went above and beyond the call of duty to absolutely make sure we did not leave the store until she was able to painfully, but successfully complete an extremely challenging transaction trying to port a number over to my T-Mobile account from a less-than-honorable competing carrier that makes it excruciatingly difficult to do so...I won't mention that carrier's name, but it begins with the letter 'A'. You can figure out the rest fairly easily. I cannot praise Frances enough for her knowledge, skill and ability to accomplish this most difficult task under non-ideal circumstances, a task that other retailers were unable to do - or even attempt. Moreover, EVERY one of the staff worked synergistically to assist each other when technical issues or glitches arose with any customer, jumping in to help out and resolve problems without skipping a beat. Just a truly refreshing, and increasingly RARE experience to observe in retail these days. All of this, of course, is orchestrated by Jodi, the confident, experienced, and always helpful manager. This store is beyond fabulous, the staff is absolutely wonderful, helpful, friendly and personable, and treatment such as this is the very reason I have been a loyal T-Mobile customer for 20 years! This is most definitely a case where a simple 'thank you' can never be enough. You guys are GREAT!”
“Yoan Really Helped Me Out When I Was Stressing About My IPhone Not Working and I Just Spent $669 On It The Same Day. I Came Back The Next Day Because Nothing Would Load Then He Fixed It For Me. Mind You, Yoan Was Still Learning and He Fixed The Problem For Me. I Would Suggest Him To Anyone. There Are Some Things I’m Skeptical About As In They Won’t Give A Receipt and The I Wasn’t Told About The Insurance Of The Phone Until After I Purchased. Just Be Careful .”
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“I had so much great experiences at this place Aleana is the lady that helped me and she was just so nice , everytime j have issues with my phone this is the first place in mind it’s always quick and helpful”