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“Very professional and courteous staff. They are also very knowledgeable about how to mail items at the best cost. They answer questions and explain why one shipping method is better than the other. I mail a lot of packages and they are the only post office I use. They are also a model of great customer service. If they weren't so busy running a post office, they could teach some other local businesses a thing or two. 5 stars for sure!”
9:30 - 11:30AM
104 W Main St, Terre Hill
Post Offices
“I often get overwhelmed at post offices. I don’t know what it is that stresses me out about them but Mark and Sheila do an amazing job. I’m so glad to have a small post office with amazing workers.”
“Staff is wonderful, and has always been awesome to me. They are helpful and known for going the extra mile to help. Thank you for your great service and I would recommend anyone there.”
“Even being so short staffed, they are still pleasant and accommodating. We see how hard they're working to get as much as they can to the customers and we appreciate it!”
“Their services are great.I don't know the lady's name ,but she is very kind and professional.Last time I needed to mail my documents and a return envelope so I could receive my passport as soon as possible.She helped me and remind me the tracking numbers ,told me the details patiently.I appreciate her help and I had received my documents successfully.There is another young girl who is working there.she is friendly and patient too.I like this USPS location,the parking lot is wide and clean,it's a very quiet place in our community and the store is tidy and clean,bright and their service is great.”
“Excellent post office branch, and a true public service. I have relied on the post office for years, and the staff there has truly lived up to the tradition of the US Postal Service (and Department of the Post Office prior to 1971). I can't tell you the number of times that that counter staff was patient, helpful, and reassuring. Staff has changed, and yet, this high standard has continued to this day. Delivering a service to the rest of the People in such a dedicated way, and with a human touch. Please keep at it.”
“I have lived here for 10 years and have nothing but wonderful things to say about the post office. Always polite and efficient. Was polite and efficient. I drop off a lot of packages and have never seen or heard anything negative. My mail carriers have always been personable and friendly and accommodating. Never complained about me running to their truck with a late package for them to scan.”
“Ive never had any issues with this post office besides the parking lot being a little inconvenient due to limited spots and near a busy intersection. The customer service is great though. They even honored a mistake they made and sent a hand written note in the mail to me apologizing and fixed the error.”
“I stopped in this post office the week of Christmas to see if I could gather any information about my package that had supposedly traveled through this location the day prior. Heather helped me at the counter, and she was very kind in checking their system and giving me more information about my package’s travels and whereabouts. She also gave me a very clear explanation of why it got rerouted, instead of being delivered.
I also received a phone call from her the following day to let me know that my package should be arriving at my local post office a couple towns over, on Christmas Eve. That follow-up phone call was very much appreciated. This package was very special to me, and the item inside was not replaceable.
I was very thankful to receive such kind and helpful service in this post office. The USPS should be thankful to have an employee like Heather behind their counter.”
“Our mail carriers who deliver the mail are the absolute BEST anyone could ask for. People inside at desk could use a little PR training, but the carriers are wonderful!”
“I believe the post office these two negative comments are talking about is in East Earl, less than a mile away because I go out of my way to come here at 1058 Main Street just to avoid the negativity at the other branch. The lady here is the most helpful person I have ever come across”
8:30 - 10:30AM
110B Mechanic St, Reinholds
Post Offices
“I never have any issues with my mail delivery, but before Christmas I had a package for my grandson take a rather unexpected route. It was supposed to be delivered on December 15th. I wasn’t sure if I was ever going to receive it, and I was bummed because it was an item that took me countless hours to find and it was not replaceable. On the night of December 22, I sent a message through the usps website inquiring about it. The following morning I received a voicemail from John at this post office. (I hope I spelled it right, as this name was taken from my voicemail text) He informed me that my package should arrive at this location the next day (Christmas Eve), and if it does, he would let me know. Christmas Eve morning I received an email with an apology for the issue from Khadidrah at this location. She said that my package arrived at the facility that morning and would be delivered that same day. I am pleased to say that my package was delivered safely to my home on Christmas Eve, just as stated. I was very impressed by the customer service that I received by the USPS this busy holiday season, and it was appreciated that they just received it that morning, and managed to get it delivered the same day. This routing error was of no fault to this particular location, as it occurred in another area of the US. I want to say a big thank you to all who helped locate and get this package to me on Christmas Eve.”
“It's been almost 2 years since we moved. We had couple mail mixed ups with our neighbor at first. Very understandable since we have the same street number and the same first letter of the street name. Marian's always been very helpful when I dropped off our mail. This is a one man operation post office so we just need to be more patient and give more grace.”
“I have to say, I’m surprised by all the negative reviews. I’ve shipped things out on several occasions, purchased stamps, gotten deliveries and never had an issue. Everyone has always been friendly when I’ve gone in. It can get cramped when there’s a several people because it’s small, but I’ve never had to wait long to get assistance.”
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“The people working at this post office are always pleasant and helpful. They know what they're doing and I've been mailing stuff from there to the West coast for many years without a problem.”