United States Postal Service
USPS,
Post Offices,
Shipping CentersHours:
1021 Penn Ave, Reading PA 19610 Hours
About United States Postal Service
The United States Postal Service at 1021 Penn Ave is well-regarded by customers for its reliable and secure mail and package delivery, serving over 157 million addresses across the U.S., territories, and military bases. The post office manages a large network of over 30,000 retail locations and processes 47 percent of the world's mail, constantly working to improve customer experiences. Customers appreciate the friendly and helpful staff, with some mentioning employees who go above and beyond, providing envelopes or sharing helpful tips. Many customers have positive interactions, describing staff as pleasant, caring, and treating them like friends. One reviewer highlighted a staff member who quickly fixed a package address, expressing deep gratitude. Others noted that staff members like Mike are always kind and engaging, making visits enjoyable. Despite overall satisfaction, some customers mentioned occasional issues, such as a staff member with less strong customer service skills. Overall, the post office is highly valued for its dedication and friendly service, with customers willing to go out of their way to visit.
Most Recent Reviews
May 2026
One of the better post offices, and they stay open later on Saturday.
April 2026
I was thrilled to find they were open until 5:30pm on a Friday.
December 2025
I read a lot of bad reviews on here, about this PO. I was here 12/20/25 in the AM about 10 ish. The Associates were very nice. It was not very busy. Maybe different employees caused the bad Reviews. I'd go back.
More Comments(74)
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