U-Haul Moving & Storage of Westside Erie offers truck rentals, trailers, self-storage, and other moving solutions. Reviews indicate the employees are frequently described as friendly, helpful, polite, professional, knowledgeable, and efficient. The staff is noted for being attentive and engaged, with quick responses to questions and concerns. Many customers report good customer service, transparent pricing, and reliable service, with some renting from this location exclusively for these reasons. The storage process is cited as easy and quick, with secure units. However, some customers experienced inconveniences. These issues included reservations not being honored, such as a confirmed truck size not being available upon pickup, leading to a different, larger truck being assigned. There were also billing errors, like incorrect charges for fuel, which required customer intervention and calls to resolve for a refund. Despite these problems, which needed to be addressed by the customer, the overall interactions with employees remained positive.
