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“The day I moved was dark and damp but Judy was a total champ
I was behind, it wasn't good, but Judy cared--she understood
I failed to clean the sturdy truck but Judy didn't give a...flip
Judy helped, I won't forget it. Rent from her, you won't regret it!”
8:30AM - 5PM
1464 Pottstown Pike, West Chester
Truck Rentals
“We are really happy with our storage space at CubeSmart. The size is good and the climate is well controlled, and I believe we will not see any damage to our things because of the climate control. The cost is very competitive and we even upgraded from a 5x10 to a 10x10 when we saw that our move from a 3 bedroom house to a 2 bedroom apartment yielded the need for more storage space after our belongings arrived.”
“I’m so impressed with Penske for a number of reasons. I rented a van through Jamie Reinhardt, the manager in the Exton, PA office. I appreciate how all of Penske’s trucks and vans are in such nice condition, and relatively new. Jamie told me Penske rotates out their rental vehicles and replace them with new ones regularly, and while they have relatively low mileage. I drove the cargo van to Brooklyn to move a loved one out of the city. Had a small fender bender, so, having purchased the insurance they offer, I called the office. They referred me to the King of Prussia office, who sent me to the Risk Management Department. A gentleman helped me quickly file a claim over the phone, and was on my way. Once home, after unloading, the key wouldn’t turn in the ignition, so it was unable to start. So they make it easy to call the 24/7 Roadside Service, which I did, and Rob drove to my house inside an hour, and got it going. It took him 2 seconds! Apparently when a steering wheel is locked in place (anti-theft device!) all that’s needed is to turn the wheel slightly, which releases the pressure on the ignition key and allows the key to turn. Never new that trick. All in all, my rental experience had bumps in the road. But point is, when issues come up( and they do, that’s life), every person in the Penske company knew just what to do, referred me to the proper department, and each person did their job eagerly, friendly, and quickly. Penske is set up to handle problems and they’re very organized, in my experience with the Exton office. I’d encourage rental customers to just go ahead and buy the insurance they offer, it’s not that expensive, and if something happens, you’ll be glad you ponied up for the coverage. Penske might be a little more expensive, I’m not sure, but you’ll get a nearly new truck or van, and the support of an outstanding customer service staff that all seem to take their jobs seriously. Thanks, Penske!
Mark Roe
Downingtown, PA”
“I needed a UHaul 10'truck for a day and this location was the closest to me for pick up and drop off. I have to say, every employee I came in contact with there had excellent customer service skills and were very polite and helpful. They made pick-up and drop-off of the truck fast
fast and easy. I would highly recommend this location and will use this location again for truck rental.”
“Great experience from the moment we waked in. We showed up late , could of told us to beat it , but instead the young lady , who I believe was the manager, accommodated us with a smile”
“It is always a pleasure to do business with this location. Very helpful and friendly service. This was the 2nd time I used them for my business, and they didn't disappoint. We will be using them again.”
“The General Manager Zachary Thomas went over and above to help me decide to use his facility. He did everything in his power to get me storage units. I had dependencies on my U-Boxes delivery and the Moving help schedules. He was always opened to adjust my need. During the move, my U-Boxes were kept on the farther from my units. It was my mistake. When I arrived for the move, he changed the units close to the U-Boxes. Thank you Zach!”
“Michael's customer service skills are second to none. He is skilled at his craft and knows how to advise a customer well. This is our second time in the past two years to use this location. We come back because of Michael. Keep up the good work Michael!”
“The Chester U-Haul location always treats me with respect and the staff provide excellent customer services which make me a repeat customer and make it easy to rent a truck for local use.”
“This is a great location to rent a U-Haul truck . She made the process so easy for me. I would refer my friends and family to use this neighborhood dealer. The attendant was professional, courteous and knowledgeable.”
“My whole experience with Penske was great. Staff called me a few days and let me know they wouldn't have a van there at that time. He said I could pick it up further away or he could have someone drive it over to the original pickup location. I suggested the lather and told him I'm getting a ride there so I'll get there about 630am. He felt bad I'd have to wait until 9am so he had a staff member drive it over first thing at 7am. I was omw to haul our stuff at about 745am - 8am. New cargo van too. Only had 172 mi on it. Backup camera is awesome. My drop off location also have 24 hour key drop off. LOVED! I dropped it off that same night with tank full. They will charge you $8/gal if you make them do it lolI would for sure rent from Penske again and refer them as well!”
“Very glad to see that Corporate has replaced the prior operator with a very attentive operator. Location is not very busy based on bad prior management. Good Luck to the new young lady trying to make it work :) !”
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“Dan is amazing. The rental trucks are new and clean. This was much much better place than uhaul. Dan explained everything and it was a worry free move for us. A very safe place to leave your car if you need to park it there. Lovely staff and lovely staff.”