Verizon's Harrisburg store offers a range of services including mobile phones, 5G home internet, and business solutions. Customers appreciate the convenience of online scheduling, online orders with options for in-store pickup, free two-day shipping, express lockers, and same-day delivery where available. The staff at this location is often praised for their helpfulness and quick problem-solving skills. Several reviews highlight the excellent customer service, with employees like Jay and John being particularly commended for their professionalism, politeness, and genuine desire to assist. Customers have experienced issues such as app access problems, volume adjustments, and phone transfer errors, all of which were resolved efficiently by knowledgeable staff. The store provides a positive shopping experience, with friendly interactions and clear assistance in choosing and setting up new devices. However, some customers express frustration over changes to their plans, noting that Verizon is removing older unlimited plans in favor of more expensive options, which they feel does not benefit long-time customers. Overall, the Harrisburg Verizon store is known for its helpful staff, quick service, and ease of upgrading devices, making it a reliable choice for mobile and internet needs.
Picked up my daughters phone last week. Walked in and was looked at like I was alien. Be aware of the faces you make when customers walk in. Attitude loses sales. And customers can read it on your face when you look at them with distain for walking in.
October 2025
Thank you to Amir. Great to work with. Took care of everything I needed. Would definitely recommend working with him.
July 2025
Extremely rude customer service. Does not address needs, even though they are the mail corporate store in the area. I would not come to this location if I had a choice.
