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“This is hands down the best Verizon store I have ever stepped into. Everyone that works there is incredibly helpful, knowledgeable, and very pleasant. I made the switch from an android to an iPhone and my messages were not transferring. Angela, Nicole, Eric, and Thiago all worked hard and were committed to getting all of my messages and they did it! They also were able to look at our bill and offer ways to reduce our monthly payment. If you are looking for a Verizon store, this is the place to go. I told my neighbor about them who used a different carrier, and she went and came home a Verizon customer with a much cheaper monthly plan. I highly recommend them! Their staff is incredible!”
“Best experience I’ve ever had in a store like this that guy was so knowledgeable quick, and offered me a trade-in so I went in for one thing and left with another very happy with Verizon service services”
“Highly recommended. Great service and extremely knowledgeable team! They wired / installed an outdoor entertainment system- love it! They made sure every detail was addressed and spent as much time as we needed to explain the functionality etc of the Sonos system. Will definitely use again for future needs.”
“Oh wow I love this place they could eat get me with a new phone in my price range so offered to fix my phone and did just that. I’m soooo happy .the guy at the front was very helpful and we had open conversation while I waited to. Very friendly helpful and affordable.”
“Went to the store today for help with my daughter’s phone to help with getting it to work properly. Matt was so patient and helpful as we came up with solutions to give her more storage to enable her apps to work until her new phone arrives. Thanks again!”
“It was a very long experience there's only one person there he does everything and it's hard to get it taking care of when you are only one person but he managed and did great . Only thing about this store they need more help and ppl answer the phones as for the guy that helped me and my mom you're great and thanks for all your help”
“Fred is a joy to work with. He is knowledgeable, patient and flexible.I am new to some computer skills and Fred explained them in a way that allowed me to incorporate them. I highly recommend him.”
“I had some concerns that were answered and explained clearly to me by Alex W, Mobile Expert. Alex was patient, professional and friendly. I didn't feel rushed. I have been doing business with this particular T-Mobile branch for 17 years. This is why I continue coming back.”
“I've been to a few different locations and this one by far is my favorite...I go out of my way or delay my visit until I can get to this location
Staff are knowledgeable, always friendly and patient - I'm confident that when I walk out they've done their very best to take care of me and I believe this is how they treat everyone that walks through the door”
“Currently metro customer switching plans cause they Wi-Fi sucks even when you just pay your bill however called boost to switch and Carlos got me all straight and square even calmed my anxiety over metro by explaining my services costs of product and plans that I’ll be recording with boost!!! Carlos deserves a raise!!!!! Let’s go boost!!!”
“You can't come out of this store not satisfied, they will do their best to do business with you. They fix and repair phones too, if you are around that area and need to visit a phone store, you definitely need to give them a visit,,, thank you every one for the excellent customer service you provided. Best of luck....??”
“I HAD AN EXCELLENT EXPERIENCE WITH KEVA.
SHE WENT OVER AND BEYOND IN SERVICING OUR NEEDS IN DECIDING ON A NEW PHONE PURCHASE .
SHE WAS VERY KNOWLEDGEABLE
& INFORMATIVE ABOUT THE TYPE PHONE WHICH BEST SUITED OUR NEEDS.
SHE WAS VERY PATIENT IN THE LONG PROCESS NEEDED TO COMPLETE THE PURCHASE. IT WAS A VERY BUSY TIME,BUT SHE ALSO MADE SURE THE WAITING PATRONS WERE ASSURED THEY WOULD SOON BE HELPED .I WOULD SAY SHE WAS A SALES SUPERSTAR.⭐⭐⭐⭐⭐
BEST SALES EXPERIENCE I'VE HAD IN A WHILE.
I WOULD DEFINITELY RECOMMEND OTHERS TO HER FOR HELP IN ACQUIRING A NEW PHONE OR OTHER PHONE RELATED ISSUES.”
“Dan was very knowledgeable! He saved us a bunch of money for our monthly payments by reviewing extra charges on our account that we didn't need or use, as well as telling me the deals on a phone that I could get for free instead of paying for a phone, and he even realized that a few discounts we thought we were getting were never actually activated. Highly recommend him and this Verizon store!”
“I visited T-Mobile today and was very impressed with the service. The staff helped me resolve my issue quickly and efficiently, and they were very friendly and professional. I’m really satisfied and appreciate how easy the whole process was. Thank you!”
“Thought my phone had a virus. Everything locked up and Ben and Tyler were able to fix without hesitation. I appreciate the great service that we always get at this specific location. 10 out of 10!!”
“Representative was helpful but was unable to fix my issue. I tried using the phone a couple more days and switched it over to a different phone. The issue was I went from a S9 to a Motorola. I could send text messages but wouldn't receive along with wifi issues that wouldn't switch while driving, leaving me not knowing where to go. I switched back to a s25 fe and haven't had a problem since. So not a Representative issue but a phone system issue.”
“It's always had free gift for t-mobile Tuesdays.
I just don't like one of the sales girl was trying to lie about free tablet.
Believe me customer don't like being treated like a child and trying to talked clear. Don't being moron.”
“Went in to renew my home internet and Malik Thompson assisted me right away. Incredibly kind, got what I needed right away and helped us save a lot on our monthly bill. Highly recommend this place and working with him.”
“I highly recommend this place; I've been a customer of this store for many years. I want to say a big thank you. The level of service is very high. The staff is very qualified. The only thing is that sometimes you have to wait in line, because even three consultants can't keep up with the number of customers. But this only speaks to the increased popularity of this place.”
“I am very happy xfinity store by Comcast’s the people are very helpful and you don’t have to wait that line long. They’re not busy they will take you right away”
“The difference between local franchise stores like Richboro and this Experience store is staggering . I will NEVER waste time going to a local retailer again. This corporate store is amazing. The moment we walked in we were greeted by D'Von N. He was beyond helpful, respectful, and most importantly incredibly knowledgeable ! He was patient with my 80 yo mom and I and made sure we were all set before leaving. I cannot recommend D'Von enough- and the corporate store! Thank you D'Von! What a gift you were to us after a long ordeal to get my Moms old phone traded in!!”
“BRIANNI ⭐️⭐️⭐️⭐️⭐️
I came in after being with T-Mobile for 13 years, and honestly the main reason I made the switch was because of Brianni. She was absolutely amazing from start to finish. She handled three activations, upgraded my phones, set up my home WiFi, and made the entire process smooth and stress-free.
She even helped me recover forgotten passwords and locked-out iCloud accounts, and stayed patient through every step. She walked me through every detail and made sure everything was set up correctly — down to making sure all my apps were downloaded and working perfectly.
I genuinely appreciate a representative who is welcoming, knowledgeable, and truly cares about helping people. A lot of phone stores focus only on making the sale, but Brianni goes above and beyond to make sure you’re fully taken care of.
If you’re visiting this store and want great customer service, wait for Brianni. She’ll make your life so much easier!”
“I want to give a huge shout out to OMAR at the Willow Grove location for providing truly exceptional customer service. He went above and beyond to assist me with my account, taking the time to understand my situation and making sure everything was handled correctly. His professionalism, patience, and genuine desire to help really stood out. Thank you!”
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“There are no words to describe Mike
However _ I will try he was professional
Patient well informed _very personable
I will recommend him to all my friends”