Internet Service Providers in Irwin, PA

“We experienced some problems with porting the message data from one of our old Samsung phones to a new one. We did not purchase the phones through T-Mobile, but our cell phone service is through them, so I stopped by the Irwin store to see if they had any insight. The staff there (Tyler, Bryce, & Nate) were all very polite, knowledgeable, and helpful. Bryce easily spent 20+ minutes trying different approaches before narrowing down the problem and getting the file transfer underway. The new phone is now completely updated with all the old messages; thanks for helping to solve a problem that had me stumped.

(Not to take away from the awesome work by the crew there, but I will note that the store only had two round tables with seats. I ended up being there for nearly an hour and there was often enough customers in to leave it standing room only. There's plenty of space in the store for a third table and maybe even a bench or two. I know the staff probably doesn't pick the furniture, but maybe Corporate reading this review does!)”

“Frustrating. Came in to port my number over. It's been two days and my number still didn't port over and there's no phone number to get a hold of the manager at the location whom I worked with.

Updating review. Customer service was able to finish my port and the store helped me with upgrading my line.”

“Robert assisted me this Saturday morning. He was awesome! Answered all my questions with excellent knowledge and a great attitude. The wait for a Saturday at 11AM wasn’t more than 10 minutes with no appointment. Robert helped set me up with Apple Music on the family plan giving all 5 family members access for less than I was paying for one family member in the past. I’ve had bad experiences with Verizon stores in the past but this experience made up for any negative experiences and then some! Thank you Robert!”