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“Excellent customer service! Lucky was friendly, patient, and very knowledgeable. She explained everything clearly and helped I’m very happy with my experience and highly recommend this Boost Mobile store!”
“Today I went to Verizon. My experience with the staff was not only incredible it was memorable. Got a phone upgrade and the staff made sure that the process was completely finished before I left.
They went above and beyond to make sure I left much happier than when I came in.
This location will be a shining star for Verizon and they should take many notes from Bella and Dan. Their customer service, knowledge, and hospitality actually blew me away.”
“Decent trip there, my buddies phone WA ALL MESSED up , but we hurried up and got on a bus shot down town just in the nic of time to get his phone back up and working. Great job, although now he's going crazy because he for sure see someone or something really trying hard to hack his phone! We've been up all night trackiing coding moves, new data entry to go against what we just did, lmao this is crazy! Big brother at its fullest, but never fear Mark the cell phone data techy is here lol. AND GUESS WHAT!! WE GOT EM... HAHAHA”
“Super helpful when I went to upgrade my phone, was even nice enough to let me use their computer to log into my banking information since my old phone was disabled. Discussion and explanation of costs went a bit quickly, but still walked out a satisfied customer and with cheaper Internet service!”
“The staff today were amazing. Brant and Robert i think were the best ever, like, literally helped me so much with everything guided me and my wife through it all and let me mention they were super funny to.Thanks again.Go to this location because they're literally the best service I came across in a while!?”
“I really like this store. The sales and management spent probably 7 hours with me as I transferred over to T-Mobile this week. They were super well informed and extremely patient.”
“I went to four stores but couldn't solve my network problem. Then, at 163 East Bridge St, I got a wonderful surprise! Thank you, Jon 🙏! I admire your watch 🤩; even more, I admire your character and business acumen 👍👍”
“They went above and beyond for me and my issue. Ary K. spent the extra time and attention to navigate and solve my issues, better than I could have anticipated. Thank you! Ary, you’ve made me a Customer for life here.”
“The staff is always so helpful and knowledgeable considering I am technologically disadvantaged. Highly recommend not only TMobile but this particular location at the Waterworks Mall.”
“Had a 5 star experience today at your Monroeville store. I forget the employees name but I do hope with the help from my name he gets the recognition he deserves. Great job ?”
“Jaiveion helped my wife and I get our Xfinity wifi and account set up and was very knowledgeable! He is a great employee and cares about his customers! I recommend this store and getting help from Jaiveion!”
“Great staff have a great time everytime we in store. Best T-Mobile in the region with the best staff. I’d really like to see the staff get standing rubber mats for the long hours on their feet the whole time. Will be returning.”
“I spent maybe 3 days trying to get my account fixed between online chats and phone calls. I walked in here, sat down and Tom got everything together for me in no time!”
“I would like to commend Destiny, she was truly patient and understanding with the situation that was going on with my mother in law. Thank you so much for all you do.”
“This review is not for this store specifically, I haven’t been to this location but it’s the nearest one to me now that I’ve moved. The review is for the overall service. Hands down, best internet service I’ve ever had. Reliable, quick fixes and the customer service is through the roof. The woman Lynn, who just helped me out over the phone, was the best customer service rep I’ve ever dealt with. Friendly, polite, kind and HELPFUL. If you have Xfinity in your area, keep it or switch to it, it’s just one less headache in life.
Update: I had to go back to resolve another issue with cellular service. They were packed but the manager there kept things running smoothly and helped me out personally to keep things moving. She knew my issue could be resolved quickly and was able to do so while managing the needs of other customers and employees. Say what you want about Xfinity but great human interactions like this, during difficult and stressful moments is invaluable.”
“Nate E helped me process all the options for me when it came to my cracked back screen. I was able to get this sorted out without spending a ton and he looked over my account to make sure I am getting the best prices etc. I recommend going in later in the evening as it seems to be popular during the day. In the evening it was just me, him and another customer.”
“So I'm not entirely sure why a lot of the reviews on this store are so negative. Anyway...I stopped in because my Moto Raze 2025 wasn't receiving notifications whenever I was on wifi. I myself am pretty tech savvy but I couldn't figure out what was going on. So I didn't necessarily want to buy a new phone but after hearing that other moto users had been having that issue as well, a new phone for me was inevitable. Sales consultant Tania was the one who helped me. She was originally from the Waterfront store that unfortunately closed. I was super glad to see her when I got to Monroeville since I had met her before and I know she was super kind and extremely knowledgeable. So we talked about phones and what would work for me. I was considering getting the Samsung Galaxy A37 at the time. Only because the price point was more or less where I was looking to be. After some back and forth about the A37 and the S26, weighing pros and cons about both phones, I settled on the S26. I am very well versed on Apple, which is my personal phone. The Android device is what I use for work. I love technology though, which is why I wanted the different operating system for something new and different than what I'm normally used to. Moral of the story is, go see Tania. She will listen, understand your wants and concerns and steer you in the right direction. Thank you Tania, for truly helping me and getting me what I needed. You're a gem to Xfinity and you're the reason people will come back.”
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“Soleil and Tedo at T-Mobile were absolutely amazing! They stayed past closing to help us upgrade all of our phones, transfer all of our information, and switch our plans without ever making us feel rushed.
They took the time to explain every detail, answered all of our questions, and made sure we understood everything before we left. They were incredibly patient, kind, knowledgeable, and genuinely cared about making the entire process as easy and stress-free as possible.
Getting new phones and switching plans can be overwhelming, but Soleil and Tedo made it feel effortless. Their customer service went above and beyond, and it’s rare to find people so dedicated and willing to help.
If you’re thinking about upgrading your phone, switching carriers, or need help with any T-Mobile services, do yourself a favor and ask for Soleil and Tedo. You won’t regret it! Thank you both for making this such an easy and enjoyable experience. 10/10—highly recommend!”