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“I unfortunately forgot the employees name, but the man working by himself yesterday (October 1st) at the liberty ave location was amazing. He helped me get exactly what I wanted and made the process as seamless as possible. He deserves to be commended for delivering the best customer service experience I have had at a Verizon store to date.”
“Came here to pay my phone bill but got upgraded to a new phone in very reasonable price. Bhupen the store representative who was working at the store was great in communication n is very friendly.
Loving ing my new IPhone 15”
“JAIRO helped me with my t mobile phone and he was extremely helpful and professional. He was very knowledgeable and fixed my issues in minutes. So nice to have great customer service. Thank you Jairo.”
“Super helpful when I went to upgrade my phone, was even nice enough to let me use their computer to log into my banking information since my old phone was disabled. Discussion and explanation of costs went a bit quickly, but still walked out a satisfied customer and with cheaper Internet service!”
“I lost my phone in an unfortunate accident this week. I visited the T-Mobile store on June 5, 2024 at 9 AM. The two women there working were so incredibly helpful and kind and totally turned my whole day around. They promptly helped me and expeditiously completed my purchase and set up. I don’t know what I would have done without them.”
“Tia was absolutely great!! Best customer service, helped me with all of my questions, gave me advice on ways to make my phone work better and helped me with the new watch I purchased from her! 10/10 customer service!!! Give her a raise”
“Win win win ?Tiffany and Jordan got me an unbelievably good deal on a new phone and service when my old phone broke. My new phone was practically free and the cost of My T-Mobile didn't even go up. Tiffany also made it extra easy for me because she moved all the information from my old phone to my new phone!”
“Quick and easy purchasing. Luke was very helpful and got us everything that we needed. He also set it up in store so we walked out with a fully functional phone with no issues! Quite pleased.”
“Karen helped my wife and I get an internet bundle as well as 2 new phones, helped us save a lot of money from our previous carriers and she was magnificent with help!”
“Lots of parking despite how busy it was. I walked in behind two other people so I thought it would be awhile once I seen a ton of other people inside. I was immediately approached and asked how they could help. I was only returning an old wifi box since I upgraded. Unfortunately this store is out of my traveling way so I usually went to south hills village area. But I definitely enjoy the open atmosphere. It didn't take long to return the item and be on my way. I have gotten multiple phone lines through xfinity and always a great help.”
“I would like to give a special thanks to the gentleman that took the time to dig out broken pieces of my charger from my phone (could have happened to anyone/ some may have chalked it and tried to sell me another), I greatly appreciated all the attention I was given by all involved staff members with the multiple issues that I had! Thanks T Mobile”
“Had a 5 star experience today at your Monroeville store. I forget the employees name but I do hope with the help from my name he gets the recognition he deserves. Great job ?”
“Great staff have a great time everytime we in store. Best T-Mobile in the region with the best staff. I’d really like to see the staff get standing rubber mats for the long hours on their feet the whole time. Will be returning.”
“Todd Yakosh totally took care of me last Tues when my iPhone 7 battery went downhill quickly. He found a great promotion for me on an iPhone 14 and his associate helped me activate it and do the data transfer from my 7. It took over an hour but was worth it bc my old phone needed a software update before data could be transferred-I might not have figured that out on my own if I had gone home and tried to take care of this-”
“We have been loyal Xfinity customers for many years, and this store has provided the best customer service experience we’ve ever had. Pania B has consistently gone above and beyond to assist us—not only with our own account but also by helping set up a new mobile account for my mother and resolving setup issues with her internet, phone, and TV package.
Pania demonstrates exceptional knowledge of Xfinity products and services and approaches every interaction with professionalism, warmth, and a genuine commitment to customer satisfaction. Her welcoming demeanor and ability to find solutions quickly make her an invaluable asset to your team.
Having managed call centers in the past, I can confidently say Pania exemplifies the qualities of an outstanding employee. I truly appreciate her assistance and feel assured knowing I’m in good hands for any future questions or concerns. Thank you, Pania!”
“Matt was extremely helpful with our new Galaxy s25+ phones. We were having sim card issues and he had us in and out with working phones in a matter of minutes. Go see Matt!”
“I would like to commend Destiny, she was truly patient and understanding with the situation that was going on with my mother in law. Thank you so much for all you do.”
“We went to Xfinity to set up a new WiFi for our home, and Ammiel helped us throughout the process. He was very knowledgeable and explained everything clearly, which made it so much easier for us. He also set us up with a 5-year 1-Gig student discount internet plan and even included a free line for 1 year. We really appreciate his professionalism and support. Thank you, Ammiel!”
“Nate E helped me process all the options for me when it came to my cracked back screen. I was able to get this sorted out without spending a ton and he looked over my account to make sure I am getting the best prices etc. I recommend going in later in the evening as it seems to be popular during the day. In the evening it was just me, him and another customer.”
“Lucas went above and beyond to help my husband and I get our phone activated today! Appreciate your great service! We need more people like you working in customer service. Thank you Lucas!”
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“Went in there on a Sunday after taking my daughter to a skating rink. After taking a wicked fall with my razr in my pocket. I needed a replacement. Mimi was able to come up with a solution to replace my phone without crushing my bank account. Mimi was polite and professional. Great customer service, would recommend to friends and family”