CarMax offers easy car buying and selling with no haggling or pressure. The business carries a large selection of used cars, trucks, and SUVs, making it easy to find what you want. The process is described as seamless, wonderful, and fun. For selling, online appraisals are often much higher than the competition. The express option is truly express, with customers in and out in no time, receiving the original offer amount with no sneaky fees. The facility is noted as new and beautiful. Customer service receives high praise, described as wonderful, friendly, professional, helpful, and patient. Staff are noted to go above and beyond, explaining everything and answering all questions. The service department is also called amazing, helping customers through jams and taking care of major issues within the warranty period. The overall experience makes the process easy and highly recommended.
Had a vehicle shipped in from across the country. Took about 2 weeks but updates were provided via text and e-mail the entire time. Went in to drive the vehicle and John was accommodating, professional and most importantly quick. Test drove for 15 minutes, came back and said lets do it. Was out the door within 30-45... read full comment
April 2026
The offices were attractive, bright, clean and comfortable. The people professional and friendly. My expectations for how long and difficult it would take were not met. It was actually easy, quick and without any hip-cups. If I owned more used cars and wanted to sell them I would trust this company.
April 2026
seamlessness is an under statement. thank you again.would come again.
