Kay Jewelers Outlet is part of the Kay Jewelers family. Customers report an awesome and superior shopping experience at the outlet location, with many stating it is their new and only Kay store. The sales staff is repeatedly described as very pleasant, professional, helpful, and knowledgeable. They show genuine care, kindness, attention, understanding, and a desire to make things right for customers. Specific services highlighted include the easy and worry-free ordering and customization of special jewelry like mother's rings and wedding bands, with stunning results. The staff is also recognized for quick services like ring inspections, cleanings, and installing watch batteries. Multiple reviews emphasize patient and knowledgeable assistance when dealing with concerns, such as a loose diamond in a new engagement ring, making customers feel heard and at ease. The overall sentiment is one of highly recommended customer service, with customers expressing they couldn't be happier and would only return to this outlet location.
Natalie was great! She listens and helps to find the best deals while not being pushy. Our kind of sales person!
November 2025
Stopped at Kay Jewlers @ Tanger Outlets to upgrade my wife's wedding ring. Skylar's attention to detail was first class, she knew exactly what we were looking for and made the transaction seamless. Thanks so much !!
October 2025
Went in to get my ring cleaned and my soon to be mother in-law purchased two pieces of jewelry, Paige and Nicolette helped us out and because we are from Ct Paige told us about the downtown shopping for us to check out. Both girls were a pleasure to deal with and the sales were great!
