Kay Jewelers Outlet is part of the Kay Jewelers family. Customers report an awesome and superior shopping experience at the outlet location, with many stating it is their new and only Kay store. The sales staff is repeatedly described as very pleasant, professional, helpful, and knowledgeable. They show genuine care, kindness, attention, understanding, and a desire to make things right for customers. Specific services highlighted include the easy and worry-free ordering and customization of special jewelry like mother's rings and wedding bands, with stunning results. The staff is also recognized for quick services like ring inspections, cleanings, and installing watch batteries. Multiple reviews emphasize patient and knowledgeable assistance when dealing with concerns, such as a loose diamond in a new engagement ring, making customers feel heard and at ease. The overall sentiment is one of highly recommended customer service, with customers expressing they couldn't be happier and would only return to this outlet location.
Nicolette was amazing! Very helpful in helping us find wedding bands.
August 2026
Nicolette at the outlets is so fantastic and personable. She was in tune to our needs. Highly recommend. Even greeted by Malachi which was super warming.
August 2026
I had the pleasure of working with Malachi today when I went into the Outlet store looking for some jewelry for my husband. I wanted to see a few different pieces and I was met with professionalism and tentativeness. I’d recommend others to shop here.
