Metro by T-Mobile receives mixed reviews regarding its different store locations. Some staff are noted as very helpful, extremely informative, professional, and delightful. Employees have been known to call other stores to assist customers. However, other experiences report staff as very rude and very disrespectful, with mentions of mistakes and poor service. Store reliability is also questioned, citing problems with opening hours. While some customers express strong loyalty to specific professional stores, others advise checking out alternatives.
ERIKA at the Metro store did an amazing job, great customer service and professionalism. I highly recommend to everyone. Come in to the metro store on Columbia ave and ask for ERIKA!
December 2025
5 Stars for customer service at this Lancaster Metro store. Jennifer was very professional and very helpful.
November 2025
Celia has been a great help I do recommend anyone to visit her store. I will definitely come back. I am great full for her service. Number 1 in my book
