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“Jami was awesome! Knowledgeable and patient, he answered all of our questions and got us set up with a new phone for me and my daughter’s first phone! Thank you Jami, we’ll be back!❤️?”
“We needed a new SIM card before rushing off to a flight. Sam was quick to get us in a working order and out the door! I was even able to get a quick charge on my phone. Thanks for the help, Sam!”
“I love this store. They don’t force me to buy a new phone everytime I go there like other stores also the guy Alesandro and the lady Asha they always fix my phone when it starts acting weird”
“Jami was knowledgeable and extremely polite throughout my entire experience. Knew great offers to consider. Would absolutely recommend to anyone looking to switch to Verizon.”
“My husband’s phone took a bit of a dip in the Gulf of Mexico while on vacation, so upon return he was in need of a new phone. We tried the Apple Store initially, but the only options for payment both required a hard credit check and couldn’t be financed with Verizon, our carrier.
Deciding to avoid that hassle, we went to the Verizon in the mall. I must say this was probably the smoothest experience I’ve ever had with a Verizon store. Sophia was the most down to earth person and guided us through the entire experience with expertise and calmness. The people before us even hyped her up when leaving the store. Got us set up with a new phone and a pretty significant discount for the iPhone 15 Pro.
Solid experience for a situation that was slightly stressful and unplanned. Def recommend.”
“Needed a new phone but did not want to break the bank. Danny helped me out. He wasn't pushy and did not try to upsell me. He even tried to lower my current bill without even asking. 10/10.”
“I needed to switch my line to AT&T, I recommend going into the store instead of trying online. It was quick and easy, they answered all of my questions. They also pointed out additional discounts that I was eligible for. Ty and Braden amazing and super helpful. Thank you!”
“The customer service at this store is on point. Thomas D’s assistance and knowledge was unparalleled and extremely appreciated given the complexity of the issues that needed to be resolved. It is because of Tom that I decided to return as an AT&T wireless customer, even despite past and current issues with billing.”
“I have been with Tmobile for 19 years
The Lancaster store is by far the best. The staff goes above and beyond to make sure their customers leave happy. Thank you”
“Got a new phone at the fruitville locating.good service by the associate he was professional. And the store manager Brandon great attitude. Highly Recommend this location. ? satified.”
“I was having an issue with my prepaid mobile hotspot and needed some professional help. I had spent two weeks trying to find someone who could help me but to no avail. I would like to thank Gabriel Cabrera for his help in troubleshooting my issue. He worked with me to systematically attack the problem from multiple angles and thankfully solved the issue. Great location and great staff!”
“Brandi helped me last week to get a new phone and sim card for my husbands phone. She was helpful and did a good job with all our needs. Very good service, even when other customers came in to pay their bills while she was helping me. She handled the multiple tasks easily and professionally”
“From the moment I walked in until the moment I walked out, Francesca was outstanding. Truly happy with the service I received and she helped me get back to what was important to me on a Cellular level. Thank you Francesca, a satisfied customer.”
“I was at another location before this store, and had the WORST CUSTOMER SERVICE EVER…. But then we came to this location and I would love to give a big THANK YOU to Jose the representative that attended my client today. He was very respectful to every customer that was in the store. He explained everything about the phone and also the plan, that was very understandable. I would highly recommend this location to whoever appreciates loyal and respectful and AWESOME customer service. Thanks Jose you have my vote
P.s He definitely needs a raise.”
“Reese and Jesse were AMAZING and so helpful setting up new iPhones for me and my daughter. They stayed past closing time to ensure everything was working properly and worked with me to get the most value for my money. Highly recommend visiting this location for all your Tmobile needs!”
“This review is a shout out to the most colorful and artistic young man that I met at Target today. His name is Dylan. I was all the way in the back of the store when I came across some items that were too big for me to carry. I asked Dylan if there were any carts in the back of the store and he said no, but he would run out front and get me one. Let me tell you, after a full morning of already running a ton of errands, I was tired, and him offering to get me a cart really was the biggest deal ever. I am so grateful to you Dylan. God bless and thank you for your kind heart.”
“Sam is the best after receiving my replacement phone Monday morning I've went through hell to get it reactivated had the worst customer service after spending 4 hours in store for two days because they wanted to charge me a 28 dollar fee to reactivate my phone when it's free when you have a replacement phone from the insurance. Honestly Sam was such a blessing after 10 minutes in the store and gifted me for the the inconvenience of his co worker that was as caused. Sam showed true Customer Service he is the best. Thanks Sam your the ??....”
“I just switch from straight talk to boost mobile and all to two people my wife Jennifer which she's been there for awhile and Micheal Everytime I go there his very professional and kind and he did everything for me to be able to switch his a great person hand down”
“In the beginning at this location,,staff had one thing in mind hook and crook on all sales. ,,,,BUT NOW,,,, major improvements friendly staff, now they got employees who seem to know when new shipments are coming to the store,,,and will actually call you when a product you have reserved has arrived,,,but what I really like about this new crew they listen to the need. GREAT JOB,,shout out to" big pimpin' "the salesman.”
“I tell you what when i walked in Ava Jess and Tanisha were very Polite and very helpful knew exactly what I wanted and pointed me in the right direction thank you guys so much great service”
“The service provided by Jasmine Elvir at Metro PCs, Lincoln highway went above and beyond her required duties as an employee.we very much appreciated all that she has done on both of the issues that required immediate assistance .I would highly recommend the service at this store location and service provided by her.”
“Today is June 11, 2024. I literally had the best experience with the two associates who were working here today. Unfortunately the young man I didn't get his name however Mimi I remembered were the most friendly individuals I have incountered since becoming a customer many moons ago. Not only did they both helped me with my needs but we're laughing smiling which turned my crappy day into a great one. Please Please PCSMETRO accommodate them with more then just a certificate for great customer service but with a recognition of how important and valuable they are to your company. Customer service is a difficult job because we Including Myself leave jobs because we are under appreciated. Thank you so very much you too for making my day that much better ?”
“I got in touch with the manager by email and it was a productive communication He apologized for the mistake of the employee and tried to take care of the inconvenience thank so much.
..., (I will give them (0) start if there were an option to do so they made a mistake and sold you something that you don't need and when you try to get your money back they say no)”
“Olinda and Lilly were very helpful and nice even with unruly customer around them great help very fast and simple with no issues 100% would go back and recommend them!”
“I wanted to get the free I phone 11 when switching to metro plus add a line. Boost said they could do it for $260 then said its gonna be more so I went to metro. This young lady made it so simple. I got a NEW iPhone 11 for 100 buckd. In there 10 min. She made my day”
“Great experience with upgrading one phone and changing over another from different carrier. Maria was so knowledgeable and so very efficient . Easy access and plenty of parking. Maria did say they would be relocating to the Target store location. I WILL follow her on as needed products & service.”
10AM - 8PM
1386 Columbia Ave Ste 19, Lancaster
Mobile Phones
“Izzy is incredible!! She’s so kind and bubbly. I’ve never met such an exciting kind person like her it felt like I knew her for years as a best friend! She’s comfortable and amazing to talk to! ???”
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“Chriatian and Keyla there were awesome great customer service they fix my phone screen. Great job and Keyla personality is fabulose definetly we need more people like them. Great team Im cery happy with the service.”