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“I had an exceptional experience on Black Friday thanks to Manager Tyrell and Associate Andrew. Despite the hectic crowds, both of them remained incredibly calm, professional, and patient while helping me transfer my phones over to T-Mobile. They walked me through every step, made sure everything was set up correctly, and truly made the whole process stress-free.
On top of the great service, I was able to save over $400 by switching to T-Mobile for both phones and internet—an amazing bonus! I genuinely appreciate their outstanding customer care and highly recommend visiting this location if you’re considering making the switch.”
“I had an excellent experience at CPR Cell Phone Repair in Allentown! Kayla was the one who helped us, and she was incredibly friendly, knowledgeable, and professional from start to finish. She made the whole process easy, answered all of our questions, and provided outstanding customer service. The repair was completed quickly, the quality of the work was excellent, and the prices were very reasonable. If you're looking for honest, reliable service, I highly recommend CPR Cell Phone Repair in Allentown. Thanks again, Kayla, for the great experience!”
“Don was a very big help. He solved the issue I was having with my phone. I greatly appreciate the custome service I receive from this location. I will continue to come back.”
“Don helped my mom and I upgrade tonight he was super helpful! Very professional and knowledgable. Will definitely return to this location to see him for any future upgrades!”
“Everything went great. Couldn't have asked for a better experience. The manager was knowledgeable, and had me in and out of there with a new phone, and service in less than an hour.”
“Thank you, Asha for going above and beyond! I was overwhelmed and anxious to set up my new iPhone. Her professionalism, knowledge, and patience made for a pleasant experience.”
“I was at the Verizon store getting a new phone and Ryan was so helpful. The store closed while he was doing the transfer and he didn't hesitate to stay to continue and finish everything. I really appreciated his help.”
“Came into the store with a problem with my original service provider Xfinity and Blaise was quick to help with service and getting me a new device, something Xfinity was not at all looking to help me with or do. Highly recommend Blaise’s services at any location he’d be at.”
“Jeff was Anazing...in how he helped me...by taking his time explaining to both Debbie I about everything that involved...opening an account for me...helping getting a cellphone at the cost that I could afford.. Jeff's personally...by his kindness..taking his time he didn't rush...made sure before leaving the store that both Debbie and I understood Everything that Jeff explained to us. This Company should be veI ry proud to have Representing this Company.
It has been a pleasure having Jeff working to help Debbie and I in the service that he has given us.
Thank you Jeff for everything.
Kimberly Boyer”
“If you have Verizon, this store is a MUST!! I had a bad experience at another location (Willow Street - Kendig Square) and Devon and Brad in Quarryville helped me out tremendously!! Not only did they drive to Delaware to get me a phone, but they also came to my work to get it all set up for me same day because I was leaving that evening for a long road trip! I won't go anywhere else! They have my business for life!”
“Big shot out to BRITTANY!!!! Absolutely amazing 🤩customer service🤩. My husband was going out of state and needed a new phone asap. She exceeded expectations from Metro( due to past experiences with other stores) She helped above and and beyond!! Got us in and out in less than 30 mins will definitely be returning and specifically asking for her. Thank you again Brittany.”
“Taylor was an incredible employee. He was so professional and so helpful. He went above and beyond to help me with my bill and with my parents bill. Thank you Taylor!”
“Amazing customer service, stopped in because my iphone died and asked if I could hangout and charge it for a few. The two guys were super nice and helpful, funny too, highly recommend this store for anyone. Sep 20, 2025, 1900hrs”
“Brandon, From The Overlook Town Center Store, went beyond my expectations. He had tons of patience explaining the steps until he found the perfect solution to fit my needs. He made a stressful situation that I’ve been putting off easy for me. I had an amazing experience thanks to Brandon.”
“Great experience. The lady is super nice and really helpful, explaining everything that is going and what deals they have and are coming up. Helping out with a affordable phone and a affordable plan. Will definitely recommend coming here if you are looking for a easy way to get a phone and really nice people to help you.”
“Chris was a great help, and amazing at multi tasking setting up my new phone while helping multiple customers pay their bills and dealing with 2 hacked lines. Highly recommend him!”
“Thank you Mack! So patient, helpful and relieved my worries about my new phone. You are the kind of salesperson that keeps me a loyal customer. This store is my Go-To place.”
“Mini is awesome. She helped me get the wonderful deal and get my mobile plan fixed and helped me get my data backup she is a very good asset to the company.
I would recommend this store when she is here.”
“Me and my husband brought over 2 lines to Metro from Xfinity and I was paying a lot of money before. I believe the guy's name was Donnie that helped me get a much better price. He was very informative and helpful. I'm paying under $100 for 2 lines and 2 watches as I was paying over $150 before. That money adds up annually especially in this economy. I don't usually leave reviews but I just realized I can buy more gifts for my grandkids because I have money left over! I don't think any other company can beat this price/features”
“I ordered a new phone online and needed to return to T-Mobile a phone for trade in. I learned I could take it to a T-Mobile location versus mailing the trade in phone. Upon arriving I met Jon Thelen, the store manager. He knew exactly the process and made the phone trade in return really easy. He also asked if there was anything else he could help with, and did answer some questions regarding their home WIFI service. I am heading back to try that service and will look for Jon again. A+++ customer service !”
“Moh was a HUGE help to me. Spent 4+ hours on the phone with metro and visited another store that told me they couldn't help. As soon as I walked in, Moh was attentive, helpful, and extremely professional. Ask for Moh @ Lincoln highway E location for ACTUAL help”
“Great Customer service Always Treated With The most highest customer value when I walk in Store Manager Ceci is very Kind and always helpful Highly recommend this Location”
“Miles is amazing and helped assist my dad with setting up his new phone along with Rob. The transaction was quick and easy and all of the accessories we purchased were priced amazingly. We have done business with T-Mobile for 7 years and will continue to do so!”
“I was helped by Janah and Azaylia , they both were very helpful and knowledgeable of what they were offering and doing. They made the transition and transactions easy and fast! They both get a 10 out of 10!”
10AM - 8PM
1386 Columbia Ave Ste 19, Lancaster
Mobile Phones
“I had an amazing experience at the Cricket Wireless store on Columbia Avenue! Nola and Alea were incredibly helpful and went above and beyond to assist me. I walked in without plans to get a new phone, but with their guidance, I ended up with an iPhone 16e!, and I couldn’t be happier. Their customer service was top-notch, and I highly recommend visiting this location for any phone needs!”
“Vi helped me reset my mobile for cheaper cost, and he is very polite and knows how to deal with technical issues.
I am sure he is a good asset to the company”
“Needed new screen protector for husband phone.
They were quick to find replacement and use their machine to do the swap.
$42.50 and said register it on website for future free replacement.
Finding the store in this huge mall was the only “hard part”.”
“I was having trouble with my phones. I came in very grumpy and crying. The person that helped me he's name is Brain. He was super kind and caring and solved my problem right away. 10/10 would recommend him”
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“My mom and grandpa greatly appreciated the time and patience from both Miguel and Dave at the Verizon Willow Street location in helping my grandfather update his Verizon information. Although the process was long they were able to get his account updated. They were very grateful!”