Verizon's Lancaster store offers a range of mobile, 5G home internet, and business solutions. Customers appreciate the friendly and efficient service provided by the staff. Many reviews highlight the helpfulness and professionalism of team members who assist with tasks like SIM card replacements and phone upgrades. One customer praised a staff member for his calm demeanor and humor while resolving a stressful Wi-Fi issue. Another customer was relieved to receive a new SIM card quickly, avoiding the need for a new phone. However, there was a mention of difficulty recovering messages due to an issue with service access. Overall, the store is recommended for its excellent customer service and knowledgeable staff, making it a reliable choice for mobile needs.
Josh Houseknecht gave us great customer service us at this store.
He helped us with new service, canceling a previous online order that got stuck, and gave us a great deal. He even gave us his personal number for any further issues.
Highly recommended!
November 2025
Travis was my salesman and he provided great customer service in a timely fashion. Gave me options and there was no pressure to make a choice. It was a very good experience!
October 2025
Joe was great. He was very knowledgeable and was the only one who actually helped me. Ask for Joe!
