United States Postal Service
Post Offices,
Shipping CentersHours:
51 West End Trail, Macungie PA 18062 Hours
About United States Postal Service
The United States Postal Service location at 51 W End Trl offers walk-in passport services. Reviews note the place is quiet, nice, well-organized, and has plenty of parking. Some customers report very positive experiences with passport applications, describing the staff as incredibly kind, professional, pleasant, patient, friendly, efficient, and accommodating, which made the process smooth. This location also sells gift cards and greeting cards. However, other reviews cite significant problems with misplaced and misdelivered mail. Customer service experiences vary, with reports of a very rude phone interaction but also a very polite in-person staff member. Tracking packages can sometimes be difficult.
Most Recent Reviews
March 2026
This place has the worst customer service there can be, rude people working there.
October 2025
The tellers are slow and rude. Always a long line and everything is always more difficult then it should be.
August 2025
I needed to process a change of address issue and was short on time on a day when the line was backed up. Thankfully the staff was helpful, professional, and had multiple attendants ready to help the line move quickly.
More Comments(115)
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