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“Danielle made me feel like a valued TMobile customer! I have been with TMobile for many years and have been feeling salty over all the promos for new customers. Well, Danielle took amazing care of me and I will continue being a loyal TMobile customer! I will also go to Danielle's location only!”
“John is awesome and made our phone upgrade experience for our family of 4 simple from start to finish. He is very knowledgeable and personable. Ask for JOHN! ✔️?”
“The team associate today was excellent. The store was closing and he didn’t turn us around he stayed over to help me get a phone he was a very nice man! Thanks Alot”
“We had fantastic customer service from Mike. He took time to run numbers for us, as we were looking to switch from another vendor to Verizon. We were very pleased with our purchases and plan.”
“Metro has been the greatest service i have used in a long time. I most definitely give them a 5 star rating. I also recommend them to people to ise them they will not be disappointed.”
“Manager SEAN ACETO AND HIS STAFF MEMBER DOMINIC CATACORA WERE GREAT PROBLEM SOLVERS AS WELL AS SUGGESTING COST SAVING OPTIONS FOR OTHER SERVICES THAT THEIR COMPANY ATnT OFFERS. A+ GENTLEMAN. GREAT WAY TO REPRESENT AT YOUR LOCATION. THANK YOU. I APPRECIATE YOUR KNOWLEDGE AND PROFESSIONALISM.”
“My family and I recently visited the Verizon store on Greentree Road to upgrade our 4 phones and add a 5th line to our plan. I have always found this process extremely stressful in the past, but Kyle, the rep who worked with us, was excellent and put me at ease. He detailed everything and answered all of our questions. I was completely impressed with his customer service and how easy he made the entire process. I highly recommend this Verizon store!”
“I went to the Brownsville Rd store and Nasser and Ben are the best! It was a very long process getting 4 phones, 2 watches and an iPad set up and out the door but these two guys made my experience fast fun and understood! Kudos to this store and these two employees!!!!! Great experience! 5 stars!!!!”
“My experience at The At&t store in Brentwood plaza was an exquisite experience delivered to me by Sales Associate Leigha i came in to switch carrier but Leigha informed me i have a free upgrade on my service I was unware of i ended up getting a massive upgrade from s21 to a S24 ultra Leigha was patient and courteous resembling that of a 1st grade teacher she went above and beyond without a doubt she is a asset to the company and i returned my old device to Abby who replicated my experience. i will refer my friends and colleagues to this branch of AT&t.”
“Just had a great experience in exchanging an old phone for a new one. Jacob was very knowledgeable, efficient, patient and kind. His customer service was over and above.”
“This was the most helpful service I've ever had at a mobile carrier before. Sam really took the time to walk me through all of my options of plans and devices to my personal needs. I cannot express how much I appreciate this kind of service. Thank you again!”
“Azea who works at the Beechview Metro office is awesome ..any time I have a phone issue..he is patient and respectful..and every time I go in there he teaches me more about my phone I didn't know ..and that's from someone who is not electronically intelligent ! Give this man a raise ..he's earned it !!”
“Walked into store to buy a charger, sales guy named Tony was busy with installation of something said give him a minute, promptly helped me out at a grear price, will definitely go back!”
10AM - 9PM
301 S Hills Village, Pittsburgh
Mobile Phones
“Amazing service by Humayun. Me and my wife switched from Metro due to service issues. We are old and are not technology oriented Metro people were not at helpful. We switched to cricket . Humayun helped us out of the box . He taught us the usage of phone very comfortably. Now we can do video call to our son far away from us. Humayun made us fan of cricket. Great experience. We highly recommend to go to South hills village cricket.”
“We thought the cost would be $14 more but it appears to be about $75 more a month. I’m going to go back to the store to discuss this. There must be something wrong!”
“Had an iPhone 14 repaired here. Took less than an hour to fix it. Excellent service, great customer service and fantastic communication. Definitely recommend this place if you need your phone fixed.”
“He did great work and was very polite. It was easy talking to him and i will be coming back. He not only fixed my phone but he did extra work on it that got it acting brand new again in a pretty fast manner and I appreciate that. I advice you come and get yours fixed also!”
“Fast, courteous, professional and friendly. I needed a new charger port for a Samsung Galaxy. The part was ordered and came in 3 days, and it was replaced in 1/2 hr for $89. It works great and I'm so glad to not have to buy a new phone. Even the guy at the Verizon store told me to go to this kiosk! I had several people tell me if good experiences here and I'm glad my experience was great too! Highly recommended!”
“Am I I'm going to give you benefit of the doubt I do not trust you not because of the past things that you have done but when you deny unfair treatment towards your consumers that's un-american.”
“The Fella here is a Really GREAT Dude, he Genuinely Cares that you get the BEST service and equipment! I Only do my Phone Business Here on Brookline Boulevard. So, I can Actually Say 10 Stars if I could... It's a Smaller Sore Location, but the people here Absolutely want to make you a Happy Customer and will ALWAYS help you if you ever encounter any problems. ...I've NEVER been more Satisfied as a Customer.”
10AM - 7PM
732 Brookline Blvd, Pittsburgh
Mobile Phones
“Akela was very helpful with providing me with a cell phone upgrade and explaining the detailed charges and new phone. I wanted to stay with Cricket and wanted to buy a phone in a brick and mortar store instead of online. I'm glad there are still places to go to get help in person! Thank you Akela!”
“Ian is by far the best employee I have ever dealt with..He helped me so much and reassured me when my phone was just lost. He is excellent at his job..extremely knowledgeable and kind..Linda O”
“Dillon spent hours helping me get apple plus+. He first tried everything he could, and then called Apple and tried for an hour to get help from the Apple "expert," who was no help. Last, he spent time with TMoble to get the problem resolved. Dillon worked tirelessly on my behalf. This is not the first time he has helped with an extremely difficult issue. Brentwood TMoble is lucky to have him”
“Edited to add: the manager below contacted me and made this right. Thank you, up a few stars. Wish it didn't take a bad review to get a resolution (I asked inside for a way to avoid the fee and the rep from customer service hung up on me when I asked but they're not the store.)Original review: I was charged a bogus $50 "activation fee" just to move my SIM card from one phone to another. I explained that I've never had to pay one and that $50 is way too high to move a sim, they told me it used to be $25 but they raised it. Doubling a fee isn't normal inflation. I later discovered that I've never paid it because it's FREE online. I thought my sim was malfunctioning which was why I went in.Her system was down so I had to patiently wait FOREVER just to have her do something I could have done myself FOR FREE in minutes. She could have said hey so you don't have to wait here an hour, your sim is fine and you can just go online and activate it for free. But no she had me sit there forever, did not inform me of the fee ahead of time, and then sprung it on me right at the end.If you want to get ripped off by a store with a broken system, sign up here. $50 to waste your time.”
10AM - 8PM
4101 Brownsville Rd, Brentwood
Mobile Phones
“Needed to purchase a replacement cell phone. The staff was helpful and didn't pressure me. Listened to my needs and budget. Got in and out with in 35 mins. Mission accomplished!! Without the stress from past experiences”
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“We went in to this location to set-up a business account. We had a lot of issues with setting things up, due to technology errors. Sarah was the one helping us, and did a tremendous job. I would go as far as to say that this is quite possibly the best Verizon, in-store experience I’ve EVER had. Highly recommend this store.”