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“I've been with PNC and this branch in particular for over 25 years
And while there can sometimes be a delay at drive thru, once you are being serviced, the attention you receive and the friendly staff make you forget you waited”
“I have been a PNC customer for 31 years, and the service at this branch is the best I've ever had. The manager Beth Oakley is the definition of someone who goes above and beyond for customer service.
My (grown) kids have their own accounts here and does my business -- the service I got when the business was small was outstanding, so as we have grown I have continued to stay here.”
“I recently lost my wallet and began the grueling process of replacing my cards. I walked into PNC and stood in a line full of elderly people and turned to walk out when Ms Hatchett stepped out her office to help expedite things. Kind words and a smiling face made this process more doable, so thank you!”
“I always have the best experience at this location!! My day always get better whenever Shannon is working. She always has the best nails and attitude! All the people there are amazing and work so hard and are so sweet!!”
“I walked in this afternoon and had the pleasure of working with Mary. She expressed she does not usually work at the Newtown Square office, but she was nothing but kind, helpful, and hard working. I hope PNC appreciates the type of employee they have in Mary!”
“All the staff here are really nice, even when met with a rude lady who jumped the line and was yelling at them. Our wait was really long for it being so quiet, but besides that everyone was helpful and kind.”
“Ask for Jennifer,She has been such a great help.She showed me how I could save and pay for my sons college.We reviewed the many options PNC had to offer.I know live in Florida but when I visit Philly I stop by to see Jennifer to make sure my accounts are good.”
“I wanted to extend my heartfelt thanks for the exceptional service both Cheryl and Rich provided at PNC Bank. Your kindness, professionalism, and attention to detail truly exceeded my expectations and left a lasting impression.
Your dedication to customer service should serve as a benchmark for others. I am grateful for your assistance and look forward to future interactions knowing that I am in capable hands.”
“Nice location. As it is with most places they're a bit short staffed but they've always been pleasant when I either needed specific bills (which I do wish the ATM did) or when I needed foreign currency exchange.”
8:30AM - 5PM
100 Vanguard Blvd, Malvern
Investing
“I know of Vanguard through a former employer of mine... a very well-known, well-reputed investment management firm based in Boston. And.... Vanguard was always spoken of, and considered, the best of the best. My employer provided retirement accounts for all of their employees (i.e., for me) and we were able to select the Vanguard funds where we wanted our retirement monies to be invested.It's now a full thirty years later, and my money has more or less sat there, and grown quite nicely, in my various Vanguard funds.However, sadly, I have noticed that their customer service line has deteriorated. In a nutshell, it seems they have OUTSOURCED their customer service. You no longer get reps in the U.S., and who always seemed like they were IN THE BUSINESS of investing money....reps who seemed to know a thing or two. Instead, we now get an endless phone tree of buttons to push.... are repeatedly asked to enter the same information over and over...we finally have to 'play games' with the system in order to get a rep... when you DO get a rep, it's clear they are not based in the U.S. Then you are told you need to speak with a different department...you are transferred....put on hold... asked all the same 'security questions' all over again (and even in instances where you aren't looking for any private or personal information on your account, but simply want help NAVIGATING THEIR WEBSITE). Speaking of which....whatever happened to the voiceprints that many of us recorded, of 'At Vanguard, my voice is my password'?? ...which was supposedly specifically set up, so that we'd not have to jump through all these ridiculous 'security hoops'?? We no longer seem to receive that prompt, anymore, when we call Vanguard...It's sad, that even with a company at the level of Vanguard, that customer service is DEAD. And I'm sick and tired of endless, waste-of-my-precious-time questions that are supposedly 'for your security', even when, as mentioned, I am often not trying to get any PERSONAL details on my account. I mean, you can't even ask a GENERAL QUESTION anymore without first going through an inquisition!Jack Bogle must be rolling in his grave.”
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“First time walking in this office and was very impressed with the professionalism and dress code of the employees at this location. Reminded me of banking in the 1970s. Can't believe all the negative posts that I read. Keep up the good work ?”