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“i haven’t had an oil change in 40,000 miles. ik shame on me, but they got me right and i’ll be back friday for some addition work. less then 10 mins in and out!”
“Fast, friendly service. The store manager actively assists, doesn't just sit back. Good value for the money. I've been coming here for years, and I'll keep coming back.”
“Mike diagnosed the causes of my oil leaks, and the repairs were done in two days… pretty fast for all the work involved. And the estimate was very reasonable! Recommended!”
“What a great first experience! I needed work done on my car and called around a dozen of places to see who could help me as quickly as possible. Everyone I spoke to tried to sell me more than I needed without even seeing the car! Then I called here! They were so kind and honest from the very beginning. Never tried to sell me anything I didn’t need and got me done the next day! I am so happy to have found them and will not be taking my car anywhere else from now on! Thank you guys! Finding an honest mechanic and shop is not easy!”
“First time going today very professional, fast and kind I recommend them 100% They showed me things filters I didn’t know about Al hamdu Lillah ..GREAT WORK!!!”
“There pretty good here. The up sale in filter I didn’t mind as I needed it, only about $10 more than Amazon and I didn’t have to charge it myself add order it so I gave em the sale, they work with us on corp rates and I like they show the oil but I’d like to see a video of the charging the filler as done I’d these places screw you like the other place used to up 51 do that’s why we go here now. But a video can be great to really know the filter is being charged. But this crew seems pretty good and polished.”
“Great service by the team and the manager Tim, but if I were to leave a real review to get the owner’s attention, it would be 1 star. The franchise owner “PREMIUM VELOCITY AUTO LLC” really needs to change their tire sourcing contract, especially when there are four tire shops a stone’s throw from this JL location. No fault to the team here (so I didn’t deduct any stars) but FOR THE OWNER: an expected 1-2hr oil change & state inspection service turned into an almost 6hr visit as we waited over 4.5hrs for my new tires to be delivered (though the third party had “guaranteed” under 2hrs, which means nothing). I only came here because it’s one of the few shops in the area where a state inspection doesn’t require you to drop your car off and “come back later” so I thought this would be a quicker visit. When tires are one of the main services you advertise all over the building, you should be able to provide them “in a jiffy”. (I couldn’t leave because my old tires failed inspection, otherwise I 10000% would have bought my tires from someone else and gotten my entire day back.) I really appreciated Tim’s sympathy, repeat follow-up with the third party, and hustle once the tires finally arrived. I know it was completely out of his control, but other customers would not be nearly as understanding as I am (sitting here 7 months pregnant by the way) and I really regret giving business to the third party tire provider.”
“I want to thank the service employees. My son was scheduled to take his driving test on the way there we had a tire blow out. I got the car to the service department..they squeezed us in so my son could take his test on time. They were awesome!! Thank you again! And my son passed his test!!”
“Be careful when making an appointment for tires. Its best to make the appointment online and purchase tires that way. I made an appointment at the store and the employee assured me my tires would be set aside for my appointment. I work the overnight shift and when I got out of work, I headed over to Walmart for my scheduled appointment. I waited in line for at least 30 minutes( they were busy) only to be told my tires were never set aside and I would have to reschedule. They didn't have any other tires in my size. I was upset but the employee was very nice and understanding. He repeatedly apologized for his coworkers mistake. I will use this place again but order my tires online next time.”
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“I had a garbage can lid that blew onto the road stuck under my car. The guys were great and let me drive thru so it would come out. We had a good laugh. Thank you guys SO MUCH!!! -The crazy lady ?”