Verizon Business Services offers a mixed experience based on customer reviews. Many customers appreciate the helpfulness of the staff, particularly during phone upgrades and data transfers. One customer highlighted a positive interaction when upgrading to an iPhone 14, noting the assistance received from staff in activating the new device and transferring data from an older model. Another customer mentioned that a staff member was very helpful in setting up a new plan. However, there are concerns regarding customer service quality. Some reviews indicate that customers may encounter long waits, especially without an appointment, and that staff may not always put forth the necessary effort to solve issues. There are also complaints about the manipulation of internet performance to encourage upgrades. Despite these criticisms, some customers still found value in the service provided and appreciated the friendly demeanor of the staff. Overall, while there are positive experiences, there is room for improvement in the consistency of service at Verizon Business Services.
The guys were really helpful and upgrading my phone I know it's a business but I hate trying to be sold on Netflix and other things
July 2023
Their customer service was not always the best. I later found out that they would manipulate internet performance so you would have to keep purchasing faster internet speed
March 2022
Nicole was super helpful. Kaye's put everything I needed to get a new plan set up on my phone. Also was helpful with other information as well. Great customer service.
