The Verizon store in Monroeville offers a range of services for mobile, 5G home internet, and business needs. Customers can visit the store in person or shop online, with options like in-store pickup, free two-day shipping, express lockers, and same-day delivery where available. The store specializes in phones and accessories, but does not handle cable box services. Reviews highlight helpful and knowledgeable staff who provide excellent customer service. One customer appreciated a staff member who efficiently handled a battery replacement and guided them through upgrading to a new iPhone, making the process smooth despite some technical issues. Another reviewer praised staff for answering questions thoroughly and not rushing, even during busy times, creating a relaxed and positive experience. However, some challenges were noted, such as difficulty entering the store due to nearby construction, and the store's focus solely on phones, which may not suit everyone. One customer expressed concern about the high costs associated with physical stores, suggesting they may become obsolete over time. Despite this, the friendly staff and overall helpful attitude leave a positive impression, making visits more comfortable than expected.
Had major issues with two pixel 10 pro XLs but the store finally figured it out.
October 2025
Jordan was awesome and more than patient with my whole family. Very knowledgeable and helpful. The manger on duty was also super helpful and willing to help. Love this store
August 2025
Jazzy was extremely knowledgeable when helping me to upgrade to a new iPhone, and patiently helped me get the new phone operating! We also realized that we have some common interests! She was refreshingly kind and patient!
