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“PHENOMENAL SERVICE!!! We traveled fairly far to pick up an item that was out of stock, in our area. Very impressed with Pam, especially, she’s excellent and on top of her game!!!!”
“Awesome Staff are always very helpful and kind, as well as very knowledgeable. The best ones are also zipping back n forth. Like a little busy bee. Nice gesture as well with little coffee Bar for MVP's. I am very happy with their service!!”
“The entire experience of buying a dishwasher at Lowe’s was a mess, but Kenisha who works in Appliances took the time and had the expertise to turn the experience around.”
Hardware Stores
Hardware Stores
Hardware Stores
Hardware Stores
“Marc to the rescue! I placed an online order and instead of choosing ship to home, I opted for store pickup. My husband went to the Mt. Pocono store and picked up two white lounge chairs. When he came home and told me that the chairs were dirty, I was livid. How the heck a store sells you dirty merchandise when you placed an online order. Does it mean that if I've chosen ship to home, the store will deliver dirty chairs? Sorry but it doesn't make sense. It's not that I went to the store and decided to buy chaise lounge chairs and took the ones they have outside. C'mon, I placed an ONLINE order and of course expected to receive CLEANED items. Not even the associate took the initiative to have the items cleaned before the customer arrives to pick them up. Tonight, I went back with the intention of talking to the store manager and make a formal complaint. Luckily, Marc, department supervisor, did everything a customer will expect for a store to do to keep a loyal customer happy and erased the bad experience of the day before. Needless to say, that's exactly what I expected from Lowe's. So, shoppers, be aware of those orders that you place online!”