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“Marc to the rescue! I placed an online order and instead of choosing ship to home, I opted for store pickup. My husband went to the Mt. Pocono store and picked up two white lounge chairs. When he came home and told me that the chairs were dirty, I was livid. How the heck a store sells you dirty merchandise when you placed an online order. Does it mean that if I've chosen ship to home, the store will deliver dirty chairs? Sorry but it doesn't make sense. It's not that I went to the store and decided to buy chaise lounge chairs and took the ones they have outside. C'mon, I placed an ONLINE order and of course expected to receive CLEANED items. Not even the associate took the initiative to have the items cleaned before the customer arrives to pick them up. Tonight, I went back with the intention of talking to the store manager and make a formal complaint. Luckily, Marc, department supervisor, did everything a customer will expect for a store to do to keep a loyal customer happy and erased the bad experience of the day before. Needless to say, that's exactly what I expected from Lowe's. So, shoppers, be aware of those orders that you place online!”
“Awesome Staff are always very helpful and kind, as well as very knowledgeable. The best ones are also zipping back n forth. Like a little busy bee. Nice gesture as well with little coffee Bar for MVP's. I am very happy with their service!!”
“Izzy in lumber was a tremendous help to us today at 11:17. He carried and cut plywood with a great attitude. Helped get it thru checkout and even offered to load the car. Guys like this give me confidence in this store. I can't always get help here but Izzy was more than excellent today. A 10 star employee!!”
Hardware Stores
Hardware Stores
Hardware Stores
Hardware Stores
“Give the greeting guy a raise, he always knows exactly where what I'm looking for is without missing a beat! I've never experienced customer service that great.”