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“I wish I could give Liz Bortner 100 stars, because five simply does not come close to reflecting the level of service, kindness, professionalism, and genuine care she provided me.
I am in California and recently found myself in an incredibly stressful situation after my client accidentally left her cell phone behind at a nearby hotel in York, Pennsylvania. By the time I realized what had happened, I was already back across the country. I called The UPS Store hoping someone might be willing to help me figure out how on earth I could get this phone safely returned to California overnight.
That is when I reached Liz, the manager, and I can sincerely say she was an absolute miracle.
I never even had the opportunity to meet Liz in person. Every single part of this was handled over the phone, which somehow makes what she did even more extraordinary. From thousands of miles away, Liz immediately made me feel like I had someone on the ground who genuinely cared about solving the problem. She did not treat me like just another customer or another transaction. She treated my situation as though it personally mattered to her.
Liz went so far above and beyond anything I could have reasonably expected. She helped coordinate everything necessary to get my client’s phone recovered, packaged, shipped, and sent overnight back to California. She was incredibly patient, communicative, reassuring, accommodating, detail-oriented, and proactive throughout the entire process. Every time there could have been another obstacle, Liz seemed to already be thinking three steps ahead about how to solve it.
What could have turned into an absolute nightmare became completely manageable because of her.
There are people who simply do their jobs well, and then there are people like Liz who remind you what exceptional customer service actually looks like. She took ownership of a situation that was not her responsibility, helped a complete stranger calling from across the country, and went out of her way to make sure absolutely everything went smoothly from beginning to end.
I cannot adequately express how grateful I am to her.
Liz, THANK YOU. Truly. You were my miracle in Pennsylvania that day. You gave me an enormous amount of peace of mind during a very stressful situation, and your willingness to go the extra mile meant more than you probably realize.
The UPS Store is incredibly fortunate to have someone like Liz representing their company. Employees and managers like her are the reason customers remember a business, recommend it to everyone they know, and remain loyal for years. If corporate leadership ever reads these reviews, please recognize this woman. She is an extraordinary representation of what customer service, leadership, compassion, and professionalism should look like.
If you ever need anything shipped in York, PA, this is the location to call, and if you are fortunate enough to have Liz helping you, know that you are in exceptionally good hands.
Thank you again, Liz, from the bottom of my heart. You turned an impossible situation from California into a successful overnight shipment across the country, entirely over the phone, and I will never forget how incredibly helpful you were.
100/10. Truly one of the best customer service experiences I have ever had.”
“Everyone who works at this location is so friendly and welcoming! I had quite a few Amazon returns and was honestly a little nervous about bringing them all in because I’ve had less-than-great experiences with returns at the Red Lion location. The staff here made the entire process so easy. They were kind, patient, and quickly handled all of my returns without making me feel like an inconvenience. Such a great experience—I’ll definitely be coming back to this location!”
“I was greeted as soon as I walked in. It was clean inside. And I was waited on right away. She even asked if I would like proof on delivery! Which I didn't even think of. Which I truly appreciate.”
“Friendly and helpful service from the employees there. If you're shipping internationally, do it from here, because they offer the cheapest rates and several different companies, like Meest Sea and DHL. Saved $200 shipping a small 4lb package with them over UPS. They also have a nice selection of York memorabilia if you're looking to ship that as well. Highly recommend!”
“I had an excellent experience with Hill Storage & Rigging. Their team handled both the storage and rigging aspects of our project with professionalism and care. The crew was punctual, efficient, and knowledgeable, making a complicated job look easy. Equipment was moved safely and securely, and the storage facilities were clean, organized, and accessible. I’d highly recommend them to anyone needing reliable rigging services or safe storage solutions.”
“After another print shop was giving me a hard time and delays for a time sensitive project. I stopped in here to get a project done for the first time.
They were extremely busy, but took the time to answer my questions, gave me a space to work there, worked on my project while I was still in the store and on my way home got the notification that it was done!
Highly recommend!
Two thumbs way up!!!”
“Collin Douglas and Emily Reeves-Douglas at The UPS Store in Manchester, PA offered remarkable service. They were eager to assist me in every way and took time to help me with all the services I needed. They earned a loyal customer! They are both truly great ambassadors for UPS and their store.”
“I stopped by this location needing date stamps (postmarks) on a short stack of envelopes! And Emma was able to help me with those, she was great, very poliet and efficient 🙏 I appreciate her infinitely! 💙🤍❤ Will return in the future!”
“NOT BEING ABLE TO TALK TO A HUMAN IS VERY TROUBLING, HOWEVER, THE DRIVER BROUGHT ALL 3 LARGE BOXES TO MY DOOR ON THE SECOND FLOOR. HE DESERVES A REAL PAT ON THE BACK. THANK YOU TO THE DRIVER!!”
“Very friendly service here. I’m here from out of town on business and stopped in to arrange to see if they can receive a delivery of my prescription refills delivered. The answer was “yes” for a 1 time fee of $10 and would need to pickup within 7-days. Very helpful!”
“GREAT EXPERIENCE - THANK YOU!
Just received a cross-country shipment that as the saying goes, hit the ball out of the park. Fantastic communication, teamwork, service. Thank you so much to everyone involved for working so well together through all the handoffs to assure fast and safe transport… after going way above and beyond on getting a great rate. A+++!!!”
“I forgot the exact location (inside Walmart close to Dover PA)and, but I had to drop off a package that I needed sent right away. The young gentelman was awesome and heard my issue and took good care of me. THANK YOU”
“The United States Postal Service in Maytown provides a seamless mailing experience! The staff is knowledgeable and always ready to assist with any shipping inquiries.”
8:30 - 11:30AM
53 South Kister Street, Etters
Shipping Centers
“So very polite and helpful. I moved to the area in January and it is wonderful to have a post office where the workers actually want to help you! I have been there twice and both times in and out within 5 minutes. Truly a gem from the federal government.”
“Print and Marketing team always goes above and beyond when printing my items for special events. Work is done quickly and economically, which is important for our small all-volunteer organization.”
“Staples is always a quick go to. I would suggest going on apps like iBotta and see what Cashback they offer. They're not the best price but in a pinch it typically have what I need.”
“The employees were very friendly, knowledgeable, and helpful! The service was quick and fairly priced. All in all a great experience - I’ll be returning here anytime I need to send a package in the future!”
“The ladies that work here are always so nice and helpful! There's two ladies that I always see in here, they both have brown hair (wish I remembered their names lol) and also a lady named Dawn who does the deliveries. She is also extremely nice and very knowledgeable!!”
“Nice lady at the guard shack! They had a restroom NO porta potty THANKGOD! I arrived around noon. Had a open appointment time. Easy check in / out. I was the only truck in the yard, was giving a dock door right away there was plenty of space 2 maneuver. I would hate to deliver here if there was Hella trucks in the yard i could see it being a cluster fuk! Theres no over night parking which is no biggie they don't have the room so thats understandable. I got unloaded rarely quickly was in & out within a hour not sure if he wanted to go on lunch break or what but he got me in & out!
There's a small Rutters like 6 miles away truck friendly if you want to grab a bite or ca th so e Zzz's
129 Leader Heights, York, PA, 17403 is the address you can find tbe location on trucker path.”
8:30AM - 1PM
137 South Market Street, Elizabethtown
Shipping Centers
“My experience yesterday was great. I left this office & realized I hadn’t taped the return boxes shut. Because I’m used to how ups doesn’t always use the box u bring it in. I called them frantically. It was over $ 100.00 in lip stick. They found the 3 boxes & taped them shut for me. I am so grateful. Plus I always find the clerks to be very knowledgeable no matter what the transaction. Thank you Roy for all your help. He even called me to say it was taken care of.”
“Although at times, the Post Office is short staffed, it's because certain v. large corporations are putting pressure on government to privatize. In 2025 this service will have been operating competently and loyally to US citizens and customers for 250 years!”
“Picked up my mail here. The local post offices are not used too much anymore. I tried the help phone number. It is very not helpful. We should ho back to people.”
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“I really like this location. The staff is very friendly and helpful. It's convenient, easy parking, and while their hours are a little wonky, it works for my schedule. I appreciate that the staff helps me pick out the right packaging and the best shipping methods. Plus, they always have a nice selection of stamps.”