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“Wilder Perez is the golden standard of customer service. I had a close friend recommend Wilder to me to help with a simple question regarding my cell phone bill. Little did I know, a few weeks later I would be contacting him asking if there was anything he could do as my phone number was compromised. Wilder not only took my phone call, but remained with me for over 2 hours on the phone while I worked with other Verizon support staff to resolve my issue. He did this all in the evening, on his own time while at home. I can't thank him enough for his professionalism, reassurance, and knowledge to help me through a very stressful situation. Wilder is the type of person you hope to have on the other line when you need assistance. Thank you!”
“Rob was fantastic! He was highly proficient and very personable. Buying a new phone is never easy (kind of like buying a new car) but Rob made the process painless and enjoyable. He's a great employee, Verizon!”
“Jarrad was our tech rep and was courteous and patient with my wife and I as we both updated our phones. Long process but it was no bother or inconvenience for Jared. You should be proud to have him on your team”
10AM - 8:30PM
2703 MacArthur Rd, Whitehall
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“Nice store staff nice . But really busy store heads up say 45mins just for me to be seen about a contract for new phones . There offer wasn't much better then my at&t account so I stayed with at&t . At&t has best service in my area mobile isn't the greatest service in my home area.”
“I’ve had to call Service Electric a few times over the years and was always treated very respectfully. Usually the problem could be fixed by phone but this time a technician visit was required and Bob was wonderful! He discovered the problem very quickly and answered my questions so pleasantly. PROBLEM SOLVED…YAY! Thanks so much, Bob!
(The call before he arrived was also really appreciated!)”
“Scott and Wes were hard at work, we got an upgrade to internet and phone. Everything is working perfectly now. They were very helpful and showed me the new technology. Thank you for your service.”
“I have been dealing with numerous cell phone companies for over 15 years, today I had the pleasure of working with Tiffany and Yordis at this location, and they did a phenomenal helping me and the experience was beyond top notice with customer service. I will definitely recommend to friends and family.”
“Andrew Rodriguez treated us so well. Great customer service. Calm and patient. Fixed our issue. Would go back to him if I choose Verizon service in the future. Thanks!”
“I came in wanting to upgrade my phone. The employee I spoke to, I believe her name is Niyah was very informed, accommodating, and helped me get a new phone and free apple watch. Great service, thank you <3”
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“I had a great experience switching from AT&T to Verizon. The process was smooth and much easier than I expected. Bryan was very helpful, patient, and took the time to explain all my options so I could choose the best plan for my needs.
They made the transfer quick and stress-free, including moving my number and setting up my phone. I really appreciated how professional and friendly he was throughout the process.
Overall, a very positive experience. I would definitely recommend Verizon to anyone thinking about changing carriers.”