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“If it were possible to give Twisted Cog 7 stars out of 5, I would.
Every time I walk into the shop, I’m greeted by friendly staff and am quoted service completion times that are promptly adhered to.
I’ve relied on Twisted Cog on everything from bike assembly, disassembly, and delivery; all of which they’ve gladly assisted with.
If you live anywhere within a 20-30 min radius, go to Twisted Cog. They rock!”
“I am writing to express my sincere gratitude for the incredible experience my son and husband had at your shop yesterday.
What started as a simple flat tire repair turned into a wonderful learning opportunity. The young gentleman who assisted us was incredibly patient—he didn't just fix the tire; he took the time to teach my son how to change the inner tube himself. He even encouraged my husband to film the process so my son could refer back to it and provided the exact tire specifications for future purchases.
Yesterday was the Lunar New Year's Eve, and this year marks the Year of the Horse in the Chinese zodiac. This act of kindness and professional mentorship made our holiday celebration even more memorable. It is rare to find a business that treats its young customers with such care and empowers them with new skills.
We wish your shop a very prosperous and successful Year of the Horse! We will certainly be returning for all our cycling needs and will highly recommend you to our friends.”
“The staff was very friendly and helpful. They made the purchase process super quick and helped load the bike once it was ready for pickup (shipped from warehouse and assembled by staff)”
“Excellent service. Quick responsive, brought my wife's gravel bike in for new disk pads. They replaced them for a reasonable price. Great local bike shop with qualified mechanics.”
“Rob is the only person I trust to take care of our bikes. Not only is he honest, but he’s extremely knowledgeable and will steer you in the right direction. He truly cares about his customers and you can see the integrity in his work. Would highly recommend!”
“Cycle Sport is amazing! They have everything you need and are incredibly helpful! I worked with Dennis and he was amazing!!! His knowledge of different styles of bikes and sizing was vast and incredibly impressive! He went above and beyond to help me find exactly what I was looking for. I highly recommend Cycle Sport in Media as a top rate shop!”
“I just brought my bike there for a brake repair and Bill and Travis were so nice. They fixed my bike, no lie, in under 10 minutes! How could you not come here for a repair. Great customer service and quick work! I'd give 6 stars if I could!”
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“They seem great. Really nice to see a mature shop with a large selection and techs who know how to work on modern bikes. I’ll just say… why tell someone that you can put on handlebars and a seat post over the phone, then when the customer arrives, you tell them to bring in the rest of the bike piece by piece, only to then say it’s going to take 2 weeks because I took the wheel off and now it’s a “bike assembly.” I would have been happy to put the wheel and seatpost on myself ?. I had just bought the bike, so it was all taken apart. I’m not a moron, I can put a front wheel on guys. So can you. It takes 45 seconds. So I ended up not spending $300 at the store for the “assembly” and new road shoes. I will return because it seems like a nice shop, but please don’t tell me putting on a wheel becomes a “bike assembly.” I travelled 40 minutes only to have to go somewhere else.”