Element Philadelphia Downtown is a clean, well-kept hotel in a great and convenient location within walking distance of City Hall, Reading Terminal, historic sites, and many bars and restaurants. The area feels safe. Rooms are nice, comfortable, and spacious, with some offering city views. The hotel is quiet despite its central location. Guest experiences with staff vary. Some staff members are described as friendly, wonderful, kind, and helpful, going above and beyond. Other front desk staff are criticized as hostile, rude, stand-offish, and unprofessional, with abhorrent service. Valet parking can be slow and disorganized. Amenities are mixed. The free breakfast is decent but redundant and chaotic, lacking variety and fresh fruit. The free evening snacks are very limited. The hotel has no bar or real dining options. There is no airport shuttle. The design is modern, though the eco-friendly commitment is questioned. Overall, the hotel is seen as clean and well-located but expensive for the experience, feeling more like a three-star property. The room quality is consistently praised as the best feature.
One of the better marriott chains. The staff was really friendly and you can't beat the location. The rooms attempt to be a little quirky and kichi...
May 2026
The room is clean and large. The location is very central and convenient. The front desk staff Leah was extremely kind and friendly throughout our stay. They even allowed us to check in earlier and upgraded our room, which was greatly appreciated.
May 2026
Excellent service! Good breakfast. My boyfriend and I had a great time. Very convenient location.
