This GameStop in Philadelphia has mixed reviews. Some customers find the staff helpful and friendly, with employees like Justine, Lestat, and Marco providing good assistance, guiding customers through game selections, and helping find controllers. They often make customers feel heard and appreciated. However, others have had negative experiences, citing employees who seem bothered by browsing customers and a lack of available stock. Customers report that the store frequently cannot check other stores due to system or internet issues. Overall, while some staff members are praised for their knowledge and helpfulness, the store's inconsistent stock and customer service quality can be disappointing.
Sal the manager is THE GUY. Also Briggs the dude with the dreads is amazing. You ever want to talk transformers go see Sal. In fact you have a question about ANYTHING go see Sal. He loves talking to people and the friendliest guy you'll ever meet.
March 2026
Thank you so much Sal!!! You are a lifesaver. My boyfriend came in-store with questions about the Nintendo Switch and left out with such an amazing deal! He answered every question we both had and explained a lot of features that Nintendo has that I didnt even know about.
February 2024
One of the lower rated Games tops in Philadelphia. Employees are always carrying on with personal conversations and seem bothered by customers browsing inventory. They never seem to have anything available and when asked to check other stores they say their system is down or internet is out.
