Johnston & Murphy offers a delightful shopping experience characterized by cheerful and professional customer service. Many customers appreciate the helpful staff, such as Lorna, Amira, and Gloria, who go above and beyond to assist. Shoppers have found stylish items, including boots and coats, with personalized attention that makes them feel valued. Gloria, in particular, is noted for her exceptional service at the airport location, where she helped a customer find the perfect golf shoes and offered convenient shipping options. Overall, Johnston & Murphy is praised for its friendly atmosphere and commitment to customer satisfaction, making it a go-to store for travelers and locals alike.
Lorna Ebersole knew exactly what I was looking for! Wonderfully cheerful service and professionalism. I will definitely stop in on my future trips.
March 2025
Sales associate Lorna Ebersole in the PHL airport location was great today! Awesome customer service! 5 stars
November 2024
Flying out to DFW tonight and had about 30 minutes to shop. I have purchased J&M boots and love them. My mom found a beautiful coat she liked and the customer service provided by Amira was outstanding and sealed the deal. Thank you, Amira, and appreciate your wonderful personality!
