Kohl's is a popular retail store that offers a wide range of products, including fashion, footwear, beauty items from Sephora, and home decor, all at fair prices. Customers appreciate the store’s sales, Kohl’s Cash rewards, and ongoing discounts, which help them save money on their purchases. Shopping is made convenient with hassle-free returns and free store pickup options, whether in-store, online, or through the Kohl’s App. The store features friendly staff who provide good service, especially at the registers and during Amazon return drop-offs. Many customers mention specific employees who go above and beyond to help, making shopping a more positive experience. The store also fosters a welcoming environment where associates seem to care about their customers’ well-being. However, some shoppers have concerns about security and store staffing. There are reports of feeling uncomfortable due to surveillance, and a desire for more employees on the floor to assist customers. Despite these issues, customers note improvements in management and overall store atmosphere, highlighting attentive managers who check on customers and staff. Kohl’s cares about the community through donations and support initiatives, creating an inclusive space where everyone can feel comfortable. With its regular sales, Kohl’s Cash, and seasonal discounts, the store continues to be a valued shopping destination for many.
