Verizon Authorized Retailer Victra in Philadelphia, PA, strives to provide the best possible experience for its customers. The knowledgeable and dedicated store consultants and managers offer a wide range of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. The store's mission is to connect technology to life in a trustworthy, fun, and profitable way. Customers have praised the store's staff for their exceptional service. Rashad, at the 10000 Roosevelt Boulevard store, was commended for his patience and help in getting a customer's information back onto their phone. Another customer shared a story of how the staff called emergency services promptly when a customer had a stroke, allowing them to receive timely treatment and fully recover. The store has also been described as having a friendly and attentive staff, with Rakiya and Raquel being highlighted for their helpful and responsive assistance. Kelvin, in particular, was praised for going above and beyond to help a customer after difficulties with Verizon's customer service.
Kelvin was an outstanding exceptional associate. He never skipped a beat with helping with my needs of trying to fix my cell. But eventually was able to get me into a new contract that was better than my old one. Give that young man a raise for sure!!
July 2025
Roshad was great help he has great patience and helped me with all questions and concerns
July 2025
Rashad, at the 10000 Roosevelt Boulevard store was so helpful and patient with me. My old phone was completely broke and he spent time with me getting all my information back onto my phone. Great service from Rashad!!! Thank you!!
