Apple Ross Park is highly praised for its helpful and friendly staff. Customers appreciate the excellent service provided by employees who go above and beyond to assist with a variety of needs. One visitor found the staff very sympathetic and helpful when returning home after a long trip. Others experienced quick and efficient solutions, such as resolving a grandmother’s phone issue in less than 15 minutes after months of online frustration. The staff was also praised for their kindness, humor, and ability to make difficult tasks enjoyable. Assistance with product repairs was smooth; staff members handled issues with patience and professionalism. For example, when a customer’s Apple Pencil was under warranty but unrepairable, the team quickly ordered a replacement, completing the process within days. Overall, the team at Apple Ross Park provides a positive experience, with attentive, kind, and knowledgeable employees who ensure customer satisfaction in every visit.
Stopped at this store a couple of weeks ago, talked to CSR Lovisha re replacing a Windows pc with a MacBook. She was very helpful, answered questions re transferring files and recycling old equipment.
October 2025
Had excellent service when I was there. They were very sympathetic to me as a traveler on my way back home hundreds of miles away.
October 2025
I've been trying to get my grandmother's phone unbricked for a month with the online Apple help. It's been a complete freaking nightmare with seven different people telling me seven different things. We go into the store and they had it handle in less than 15 minutes, and were very pleasant to deal with.
