Best Buy offers a wide range of technology products, including HDTVs, computers, cameras, gaming consoles, appliances, cell phones, and tablets. Customers can also take advantage of Geek Squad® services. Many reviews highlight great customer service at the Monroeville store and appreciate the store's sales and selection. However, some customers express disappointment in the staff's knowledge, particularly regarding appliances and installation. This has led to customers choosing to shop elsewhere, despite knowing about Best Buy's competitive installation deals. Additionally, the mobile pickup process has received mixed reviews, with some customers finding it confusing and slow due to unclear signage and long lines. On the positive side, online ordering is described as smooth and simple, with efficient pickup experiences. One customer noted helpful staff who went the extra mile by providing a cart, enhancing the overall experience. While Best Buy is generally seen as a good option for electronics and appliances, there is a call for better staff training and improved processes to enhance customer satisfaction.
Daniel from geek squad came and helped me pick out a laptop when the store was short staffed. It's really nice to see someone do tasks like helping with sales even though it's outside their duties. He made sure I got the best deal possible and wasn't pushy. Great employee!
August 2026
Ver nice staff, had the items we wanted got in and out quickly
July 2026
Lily was great! However, Danielle was rude, she approached us rudely and rushed lily with helping us when it wasn’t her fault. Defiantly keep lily she deserves a raise but Danielle should have more training on her customer service skills.
