Apple Ross Park is highly praised for its helpful and friendly staff. Customers appreciate the excellent service provided by employees who go above and beyond to assist with a variety of needs. One visitor found the staff very sympathetic and helpful when returning home after a long trip. Others experienced quick and efficient solutions, such as resolving a grandmother’s phone issue in less than 15 minutes after months of online frustration. The staff was also praised for their kindness, humor, and ability to make difficult tasks enjoyable. Assistance with product repairs was smooth; staff members handled issues with patience and professionalism. For example, when a customer’s Apple Pencil was under warranty but unrepairable, the team quickly ordered a replacement, completing the process within days. Overall, the team at Apple Ross Park provides a positive experience, with attentive, kind, and knowledgeable employees who ensure customer satisfaction in every visit.
Great service. The tech was honest and did not try to over sell me. Very refreshing! The purchase was quick even with a store full of people.
June 2026
1 month old phone has a broken speaker and I have to wait for repair parts. And management was rude
April 2026
I went here to pick up an online order. I was in and out in less than four minutes, and the girl who helped me was extremely kind. And they didn't rush me out the door. She asked it I needed any help setting up my device. But it was a completely painless pick-up
