At Lids, the staff is super helpful and kind, offering great suggestions and friendly conversation. Employees are confident and skilled, caring for a well finished product and creating a welcoming environment even in a small store. Customers praise the great customer service, with staff members helping find the right size and providing a wide selection of teams such as Pirates, Steelers, and Penguins. Many recommend returning, though some wish for a larger selection. Overall, the experience is consistently positive.
Dante in the store was the best! She was helpful and more than willing to help me find the perfect hat. I would come back just to have him help me find my next hat if I didn’t live out of town.
February 2026
Tom was extremely helpful and knowledgeable! I will def be back to this location for customization and future purchases!
July 2025
Super helpful and kind worker Dan, helped me out with great suggestions and nice convo while he worked. Confident and skilled with his craft and cared for a well finished product. Would recommend and come back
