Metro by T-Mobile in Sharpsburg provides an exceptional customer experience, according to multiple reviews. Customers consistently praise the knowledgeable and helpful staff, particularly an employee named Lindsey Satterfield and a manager named Rob. One reviewer had an issue with accidentally getting the wrong phone model, but Lindsey went above and beyond to resolve the problem. She called the manager to ensure the customer received the correct phone and activated it properly, all while being friendly and making the process as smooth as possible. The reviewer was highly satisfied with Lindsey's service and hoped her supervisors would recognize her as an asset to the store. Another customer had a similarly positive experience with Rob, the manager. Rob asked detailed questions to help the customer find the right phone within their budget, and his excellent customer service led the reviewer to say they would always return to this Metro store as long as Rob was working there. Overall, the reviews highlight the store's commitment to providing top-notch customer service. Customers appreciate the staff's product knowledge, willingness to assist, and friendly demeanor, making Metro by T-Mobile in Sharpsburg a highly recommended destination for mobile phone needs.
They take the time to listen to you and work with you
May 2022
I went into get a new phone the guy Rob was really help and was really great with customer service I was greeted when I came in and helped me find the phone and accessories that fit my budget at the time I recommend this metro store to everyone go see this guy he will help you out best customer service I seen in a long... read full comment
May 2022
Best customer service ever! We’ll friendly they knew what they were talking about. If they did not know the answer the manger( Rob) was able to get the answer. I would recommend metro anytime
